Hybrid Clinical Support Specialist, Manual
Il y a 6 mois
**The Job’s mission**:
**Have you always wanted to work for one of the world's best employers within medical technology and an award-winning Great Place to Work Belgium 2022?**
For our innovative Mako robotics system, we are looking for a **Hybrid** **Clinical (Mako) Support Specialist Ideally, you are located in Oost
- or West-Vlaanderen in Belgium** as in this position you will be covering this field service territory.
**Your key responsibilities**:
- You will provide clinical product support to all end users (surgeons, healthcare professionals, nurses) and on-site guidance and assistance during surgical joint replacement procedures **with or without the Mako robotics system**.
- You will prepare pre-operative CT scans for use in conjunction with the Robotic Arm Interactive Orthopedic Mako system to assist surgeons in preoperative implant planning, implant sizing and positioning.
- During the surgery, you know the procedure inside-out to inform the scrub/scout nurses, for instance, what implants/instruments to pass to the correct stakeholder, in what order and at what time.
- You will collaborate with Sales Representatives and Marketing to increase public awareness and highlight clinical benefits of the products - and build strong relationships with key surgeons and operating room staff.
- In addition to providing ongoing education, you will be a crucial conduit to our Stryker engineers for feedback on product design.
- Additional tasks will include creating case reports, resolving product problems, monitoring inventory and assisting sales and marketing teams in an effort to increase account growth of the Mako robot.
**What are we looking for?**
- ** Or**: You hold a university degree within the field of biomechanical or biomedical engineering, medical technology, health sciences or similar.
- You have already gained orthopaedic surgery experience which is a plus - not a must.
- A strong customer interaction experience is important for you as you place the customer at the heart of everything you do
- You hold strong communication and interpersonal skills to collaborate with all levels of a medical department.
- You hold a high level of stress resistance and demonstrated problem solving skills to troubleshoot potential problems.
- You are highly flexible to travel within the region (90% travel) or also cover for your colleagues in other regions of Belgium if needed.
- You would describe yourself as very detail-oriented, curious and a fast-learner.
- You hold demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance).
- ** Fluency in Dutch and English is required**.
- You hold a valid **driver’s license**.
**What We Offer**:
- ** Company Car. **As this is a field-based role with regular customers visits, you will be provided with a company car.
- ** MAKO Product Training. **To become a certified MAKO Product Specialist, you will complete a 6-month training in English which includes co-travelling, surgery observation in the operating room and a final exam.
- ** Flat hierarchies and responsibility.** Through flat hierarchies, we strengthen the initiative and willingness of our employees to take over responsible tasks.
- ** We grow talent.** At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.
- ** Team spirit & engagement. **We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.
- ** Competitive salary**. With us, you will receive a competitive salary commensurate with your job. Our comprehensive package also includes a pension plan, hospitalization plan, etc.
- ** Recognition of your performance.** At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.
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