Complaint Officer

Our client is a well-established service provider active in mobility and consumer support. Complaint Officer - Insurance Sector Functieomschrijving As a Complaint Officer, your responsibilities are: - Assess and follow up on incoming complaints across multiple channels - Communicate professionally and solution-oriented with customers - Identify recurring issues and suggest process improvements - Collaborate with internal teams to resolve cases efficiently - Log and manage cases in the CRM system - Report on complaint trends and customer satisfaction Profiel A successful Complaint Officer should have: - Minimum 2 years of experience in customer service or complaint handling - Obtained a bachelor's degree - Strong communication skills in Dutch and French, with a good level of English - Empathetic, diplomatic, and stress-resistant - Detail-oriented with solid administrative skills - Comfortable with digital tools and CRM platforms Aanbod Our customer offers you: - Permanent contract with competitive benefits - Hybrid work model with flexibility - Training and onboarding from day one - Supportive and people-focused work environment - Opportunity to make a difference for customers - Career growth within a diverse service portfolio If you are ready to take on this exciting role in the insurance sector, we encourage you to apply today