3D-ICT - Business Process Analyst

il y a 1 jour


Brussels, Belgique 3D-ICT Temps plein

Performing functional analyses





In order to enable the digitalisation of the 40 identified processes, we are looking for one or more Bpas capable of carrying out functional analyses. These will have to be carried out by 31 December 2022. In fine, the functional analyses will have to allow, after the knowledge of the business process to be, to :



Check the completeness of the business rules for the tasks and gateways

Identify the capabilities and systems for executing the tasks (be the point of contact with the enterprise architecture)

Identify input data sources (WS and authentic internal or external sources)

Coordinate legal context permissions for sources

Identify repositories for output data

Define the target MVP systems and have them validated by the architecture

Dialogue with the business on the constraints linked to the MVP

Coordinate the updating of the BP business documentation of the target MVP (rules, data, system, actors)

Identify open points and address them in conjunction with the business (BA)

AS Build documentation

Validate the definition of Acceptance criteria






Here are the expected deliverables



20 processes analysed from a business perspective, checked and documented (according to the framework) with the following tasks:

Process analysis

Design validation (quality control)

Description and documentation of interactions with the application park (functional modules and data),

Analysis and documentation of GDPR/legal impacts

Analysis and documentation of dependencies with other processes

Coordination of process tests

Definition of test scenarios

Organisation of UAT and E2E tests

Active participation in change management working groups






40 functionally analysed processes with the following tasks


Analysis of the functional impacts of the business process to be:



Check the completeness of the business rules for tasks and gateways

Validate with the enterprise architecture the capabilities that will support the tasks described in the to-be business process

Identify the data sources (input) that will be used for the to-be process and the repositories for this data (output)

Take responsibility for coordinating the authorisation of legal context for authentic sources

Proposal of Minimum Viable Product (MVP) to deliver the digitised process

Based on the constraints (functional, technological and timing) define with the architecture the target capability

Identify the functional impacts of this MVP in relation to the business process to be and inform the business

Update the business process documentation based on the MVP

Carry out the As Build documentation

Validate the definition of the acceptance criteria






The client, which manages the City of Brussels' IT assets, is looking for one or more Business Process Analyst(s). The BPA(s) will be part of the "Application Support" team. Functionally, the BPA(s) will interact with the "Solution Architecture/Integration", "Business Intelligence & Data", "Development & Integration", "PMO" and "Digital Process Factory" teams. The Digital Process Factory is the entity that will functionally frame the mission of the BPA(s).





He/she will have two main missions



Support the City (Process Analysts and business experts) in the design of business processes. Twenty processes still need to be analysed and completed from a business point of view.

Carry out the functional analysis of the 40 business processes in order to allow the development teams to carry out the digitisation - i.e. putting them on the portal (citizen) and Cirm/Cmt (agent tool) taking into account the target architecture, the availability of capabilities and the readiness of the City






Profile



Higher education graduate (university or postgraduate)

Change management

5 years experience in a business and/or Functional Analyst function or equivalent

Experience in functional business process management

Excellent knowledge of MS Office and Excel in particular

Customer oriented process modelling and automation

BPMN 2.0 , UML

Continual Improvement

KPI, Reporting

Gap Analysis

Process modeling

Process automation

Visio

Product owner certification

Good knowledge of MSP and Prince2

Good knowledge of Scrum and Lean

Knowledge of SQL

Knowledge of Visio

Experience in ERP type development environments

Experience in Digital Transformation

Experience of a citizen-oriented CRM: Cirm (Citizen Relationship Management)

Experience in the implementation of a Citizen/City oriented solution

Motivation to support customers

Ability to interact with various IT teams

Proactive & pragmatic

Able to work in a structured way

Interest in new technologies

Team player, natural empathy in dealing with stakeholders

French : Yes

Dutch : Desirable

English: Yes Desirable



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