European Practice Director

Who we are:

Access Partnership makes innovative technology work for the world.

We’re tech optimists who believe that innovative technology has been the driver of transformative change in the world. As the pace of innovation accelerates, and paradigm shifts across areas including AI, healthcare, space, and climate occur, we believe the potential for economic growth and human progress will increase.

Delivering across 200 markets worldwide, we help businesses navigate complex regulatory challenges, optimise their technologies, accelerate growth, and support governments in designing policies and regulations that attract investment.

Our specialist knowledge runs deep across all areas of digital technology, and we advise and drive every step of the journey; from setting strategy to designing policy, achieving and maintaining compliance, and measuring success.

We join the dots to reduce risks and optimise outcomes, fuelling progress competitively, responsibly, and sustainably.

Through the powerful partnership of transformative technology and purposeful policy,we’re creating a world where people everywhere can benefit from innovation.

Practice

With a profound understanding of technology, regulations, and innovation cycles, Access Partnership assists clients in efficiently incorporating and making accessible new technologies, contributing to the global benefits of digital transformation. In the digital era, data governance is crucial for securing and maximising data value amid evolving legal landscapes, and Access Partnership plays a pivotal role in developing expertise to address these challenges for clients, governments, and businesses.

Function

Client Services are responsible for leading and growing relationships with our key clients, being principally responsible for growing the year-on-year value, and attributed revenues, of these relationships.

You will partner with other Practice Directors and New Business Directors to acquire high-value clients, develop new products and services, and ensure effective project delivery through Client Project Teams. You will cultivate strong and lasting relationships with key clients and prospects, delivering exceptional value and impact. You will foster a client-centric culture across the organisation, promoting collaboration, innovation, and quality standards.

What you'll do:

- Ensure client satisfaction and loyalty with products, services, and overall experience of Access Partnership
- Develop and execute account plans, including account-specific strategies to achieve revenue and growth targets
- Establish & maintain effective communication channels for regular updates and addressing client concerns
- Oversee delivery assurance of all contracted services, working with practice management to ensure delivery excellence
- Establish and monitor KPI’s for all clients related to satisfaction, retention, and revenue
- Leverage data and analytic to inform service improvements and report to clients
- Lead the segmentation of clients to design tailored communication strategies
- Communicate potential client and/or market shifts, changes, or reactions, as well as client needs back to appropriate levels

What you'll need:

- Significant, demonstrable experience leading and growing a practice area within a professional services or management consultancy business, working effectively with senior level clients
- Demonstrable experience in expanding client relationships, measured by size and/or revenues
- Significant, demonstrable experience in the technology policy, regulatory space or similar
- Experience working with stakeholders from both the corporate and public sectors throughout Europe
- Leadership experience and involvement in recruitment, retention, and development of colleagues
- Exceptional level of verbal and written communication in English, with other languages being a plus
- Advanced user of data analytics tools as Excel, PowerBI or similar

What we offer you:

We work in a flexible hybrid model, typically aligning each employee to one of our global offices, with each person spending 2 days per week in the office, and 3 days remote.

Our diverse, international client base of technology giants, start-ups and governments will provide the opportunity to work on multiple projects on behalf of industry leading companies.

We boast a collaborative working environment, social events and a robust support system. We are committed to providing training and professional development for all colleagues.

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