Claims Operations Manager

il y a 6 jours

Belgium Schelle AXA Partners Temps plein
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. The mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients. We put all our professionalism into supporting our clients in the best possible way so that they can go about their hospitalization or care in general without any worries. This in the context of hospitalization insurance, insurance for outpatient expenses or serious illness, and in offering additional health-related services. Customer orientation is our DNA and our availability and willingness to listen ensure a customized approach. As a part of the AXA Group, our 10 000 employees across 40 countries share the same mission: to empower people to live a better life. AXA Partners is the market leader in Belgium and the Belgian team consists of over 400 people. POSITION SUMMARY As Teammanager Claims Private, ABS and Medi-Assistance, you animate, organize and coordinate the teams (+/- 60 FTE) that take care of the healthcare claims management for private companies, the intakes of hospitalization claims and other claims related activities for both public and private companies and you ensure a close follow-up of the claims teams in ABS. You ensure for your teams An effective organization, collaboration and an optimized balancing of the workload between BNL and ABS teams A strong quality of service and respect of the agreed SLA while optimizing the productivity of the teams A coherent client servicing thanks to aligned ways of working in the teams, and thanks to the implementation and control of business processes/procedures and a close monitoring of the quality level of communication with customers You determine (in strong collaboration with Business Enabling) the targets for your BNL and ABS team and you follow-up on those targets and you implement improvement plans where needed. You are the ear of the customer/agents and Axa Be and in that sense, you contribute pro-actively to the elaboration of the healthcare roadmap and you take up the responsibility to address the raised problems in due time in order to ensure continuous improvements. You lead or contribute actively to improvement or change projects. You keep strong relations with our key partner Axa Belgium and with medium/big sized customers and brokers. On some occasions, you represent our department externally. As part of the Healthcare management team, you play an active role in the management of the entire healthcare scope by contributing actively to the elaboration, implementation and communication of the roadmap and by playing a role in projects that cover scopes that go beyond your own scope. SKILLS You have a master degree (or comparable by experience) and by preference you have at least 5 years of experience in leading teams. You are Dutch/French with a very good knowledge of the second language & a good knowledge of English, You are very Service & people oriented You have strong communication (oral & writing) & organization skills You have a broad experience in people and/or management of business- projects. You have a good knowledge of Microsoft-tools. Experience in insurance or the healthcare sector is a plus Thanks to your experience in change management and your communication skills, you can easily handle a context in which agreement needs to be found between different actors. You are a teamplayer. By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary. WHAT DO WE OFFER An attractive salary package with extra-legal benefits (group insurance, health insurance, mobility budget/company car, representative allowance, Performance B... Health System, ABS, Quality of service, Communication, Health System, Business, Communication, Claims, Projects, Monitoring, Medical Claim, Productivity, Writing, EHS management, Coordination, Management, Insurance, Highly responsible, Operations, Service, Claims Management, DNA, Customer Oriented, Team Leadership, People-oriented, Customer Relations, Change Management, Business Process, People Management, Private Company, Organization Skills, Implementation Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be
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