Order Management and Logistics Specialist

il y a 4 jours


Leuven, Flandre, Belgique TN Belgium Temps plein

Job Description

We are seeking a highly organized and detail-oriented individual to join our team as an Order Management and Logistics Specialist. The successful candidate will be responsible for managing customer orders, coordinating with internal departments, and ensuring timely delivery of products.

Key Responsibilities:

  • Receive, verify, and process customer orders via various channels
  • Ensure all orders are correctly recorded in the company's order management system
  • Coordinate with internal departments (planning, logistics, quality) to ensure product availability and order compliance
  • Plan and monitor the dispatch of orders in collaboration with the logistics department
  • Inform customers of order status and any changes to delivery times
  • Manage returns, exchanges, and refunds in compliance with company policies
  • Maintain clear and professional communication with customers throughout the ordering process
  • Maintain up-to-date order files, including purchase orders, invoices, and shipping documents
  • Produce regular reports on order status, processing times, and overall performance
  • Participate in forecast meetings

Requirements:

  • Degree in a related field or equivalent experience
  • Minimum 3 years' experience in customer service and/or logistics in B2B product sales
  • Logistics experience ideally in the Pharmaceutical sector or Animal Health/Nutrition
  • Experience with logistics/planning systems e.g. JD Edwards
  • Customer-focused with exceptional interpersonal skills for effective stakeholder communication
  • Flexible to business needs including availability to support by exception out of hours emergencies
  • Proficiency in English/French (spoken and written); additional languages are advantageous
  • Strong communication and conflict resolution skills
  • Demonstrated problem-solving abilities and meticulous attention to detail


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