IT Support Specialist

il y a 2 jours


Bruxelles, Région de Bruxelles, Belgique Planet Pharma Temps plein
Job Description

About the Role:

We are seeking a highly skilled and experienced Senior IT Support Engineer to join our team at Planet Pharma. As an IT Support Specialist, you will play a critical role in providing advanced Tier 2-3 IT support and deskside assistance to research and laboratory teams.

Main Responsibilities:

  • Develop strong relationships with end users and IT partners to enhance support effectiveness.
  • Author and maintain SOPs, Work Instructions, and validation documentation.
  • Support various laboratory instrument applications, including LIMS, Environmental Monitoring, and Quality Management Systems.
  • Manage and troubleshoot laboratory hardware and software issues to maintain operational efficiency.
  • Collaborate with business leaders to understand and implement IT solutions that align with research objectives.

Required Skills & Qualifications:

  • Strong knowledge of IT support within laboratory environments, including compliance with industry regulations (e.g., GxP, HIPAA, GDPR).
  • Experience supporting laboratory systems and managing IT infrastructure in regulated environments.
  • Understanding of cloud computing technologies and hands-on experience with AWS or Azure.
  • Familiarity with scripting, APIs, and Infrastructure as Code best practices.

Qualifications & Experience:

  • 8-10 years of IT experience within the life sciences or biopharmaceutical sector.
  • At least 5 years in a laboratory-focused IT support role.
  • Experience managing IT solutions for laboratory instruments and systems.
  • Knowledge of identity and access management platforms (e.g., Okta) is a plus.
  • Professional certifications in cloud computing or IT security are desirable.

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