Operations Leadership

il y a 4 jours


Bruxelles, Région de Bruxelles, Belgique InterEx Group Temps plein
About the Job

We are seeking a highly skilled Cloud Infrastructure Manager to join our team. As a Technical Program Director, you will be responsible for driving customer satisfaction and efficiency goals for our programs.

About the Role:

  • This role involves leading a team to drive customer satisfaction and efficiency goals for InterEx Group programs.
  • The ideal candidate will possess strong leadership skills, the ability to manage multiple projects, and excellent decision-making abilities.

Main Responsibilities:

  • Directly lead and supervise staff, including interviewing, hiring, coaching, planning, assigning, and directing work.
  • Regularly monitor interactions and frequently meet with team members to provide ongoing feedback, development planning, and behavioral coaching.
  • Manage performance on programs to defined Key Performance Indicator's (KPI's) as identified by company and client requirements.
  • Collaborate with quality team to assess and provide feedback to staff on interaction monitoring and participate in required calibration sessions.

Key Skills:

  • Solid track record of achieving and exceeding performance and behavioral expectations.
  • Demonstrated ability to manage and prioritize multiple projects while employing time management and organizational skills.
  • Ability to lead/participate in meetings to gain consensus and achieve objectives.


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