Desktop Support Engineer

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Econocom Belgium Temps plein

**Job Description**

The Desktop Support Engineer role at Econocom Belgium involves providing expert-level technical support to our users, ensuring their seamless experience with our technology. As a key member of our IT department, you will be responsible for resolving complex technical issues, managing service requests, and documenting activities for future reference.

**Key Responsibilities:**

  • Resolve complex technical issues reported by users, leveraging your expertise to deliver efficient and effective solutions.
  • Manage the workflow of users visiting the IT Corner, particularly during peak times, by providing exceptional communication and customer service.
  • Escalate unresolved issues to the appropriate support group, guaranteeing timely resolutions and minimizing downtime.
  • Provide expert advice to users, ensuring their satisfaction and loyalty to Econocom Belgium.

**Service Request Management:**

  • Fulfill planned service requests within expected timeframes, demonstrating attention to detail and organizational skills.
  • Perform installations, removals, relocations, and modifications of hardware or software configuration elements, adhering to established procedures and guidelines.
  • Handle the initial management of used items, including cleaning, storage, packaging, and returns, maintaining a clean and organized workspace.

**Documentation and Reporting:**

  • Provide detailed reporting of all activities in the tools provided, facilitating data-driven decision-making and process improvements.
  • Update asset management or stock management information in the relevant tools, ensuring accuracy and consistency.
  • Contribute to the enhancement of documentation through feedback, fostering a culture of continuous improvement.

**Working Hours:**

  • Presence between 08:00 and 17:00 for the IT Corner (on-site workstation support), adhering to established schedules.

**Required Skills and Qualifications:**

  • MS Windows 10/11 - general knowledge
  • O365 - General knowledge
  • Intune - Basic knowledge
  • Laptops & mobile devices (Android, iOS)
  • ServiceNow

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