Desktop Support Engineer
il y a 2 semaines
**Job Description**
The Desktop Support Engineer role at Econocom Belgium involves providing expert-level technical support to our users, ensuring their seamless experience with our technology. As a key member of our IT department, you will be responsible for resolving complex technical issues, managing service requests, and documenting activities for future reference.
**Key Responsibilities:**
- Resolve complex technical issues reported by users, leveraging your expertise to deliver efficient and effective solutions.
- Manage the workflow of users visiting the IT Corner, particularly during peak times, by providing exceptional communication and customer service.
- Escalate unresolved issues to the appropriate support group, guaranteeing timely resolutions and minimizing downtime.
- Provide expert advice to users, ensuring their satisfaction and loyalty to Econocom Belgium.
**Service Request Management:**
- Fulfill planned service requests within expected timeframes, demonstrating attention to detail and organizational skills.
- Perform installations, removals, relocations, and modifications of hardware or software configuration elements, adhering to established procedures and guidelines.
- Handle the initial management of used items, including cleaning, storage, packaging, and returns, maintaining a clean and organized workspace.
**Documentation and Reporting:**
- Provide detailed reporting of all activities in the tools provided, facilitating data-driven decision-making and process improvements.
- Update asset management or stock management information in the relevant tools, ensuring accuracy and consistency.
- Contribute to the enhancement of documentation through feedback, fostering a culture of continuous improvement.
**Working Hours:**
- Presence between 08:00 and 17:00 for the IT Corner (on-site workstation support), adhering to established schedules.
**Required Skills and Qualifications:**
- MS Windows 10/11 - general knowledge
- O365 - General knowledge
- Intune - Basic knowledge
- Laptops & mobile devices (Android, iOS)
- ServiceNow
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