Field IT Technician
il y a 3 jours
Falcon Smart IT (FalconSmartIT) is looking for a Field IT Technician to join their team. As a Field IT Technician, you will be responsible for providing technical support to our employees across various sites, ensuring they have access to the necessary tools and resources to perform their jobs efficiently.
The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a passion for staying up-to-date with the latest technologies.
Key Responsibilities:
- Provide timely and effective technical assistance to end-users via phone, email, or in-person
- Analyze and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals
- Collaborate with internal teams to identify and implement process improvements
- Maintain accurate records of incidents, resolutions, and follow-up actions
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 3 years of experience in a help desk or technical support role
- Strong knowledge of Windows, macOS, and mobile operating systems
- Experience with network protocols, cybersecurity best practices, and data backup procedures
- Excellent communication and interpersonal skills
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