Dedicated IT Support Specialist

il y a 4 jours


Aalst, Flandre, Belgique Stefanini Temps plein

We are seeking a dedicated and highly skilled Onsite IT Technician to join our team. As an Onsite IT Technician, you will be responsible for providing exceptional customer service and technical support in a fast-paced, constantly evolving environment.

Key Responsibilities:

  • Provide timely and professional support to customers through various channels, including phone, email, and face-to-face interactions
  • Determine and recommend suitable products or services to meet customer needs
  • Analyze and resolve product failures, ordering replacement parts as needed
  • Maintain user account information, including rights, security, and systems groups
  • Receive and resolve issues from Tiers 2 and 3, requiring hands-on assistance with hardware or software problems
  • Support and troubleshoot network devices
  • Coordinate with third-party vendors to resolve hardware and software problems
  • Interface with hardware and software vendors for planning and problem resolution
  • Install and set up PCs, peripherals, and LAN-based equipment
  • Assist with setting up security, file access, and administrative procedures for moves
  • Move workstations, peripherals, and telecommunications equipment as required
  • Order and provide necessary equipment, materials, and vendor services for implementing iMacs
  • Test completed iMacs and verify acceptance by end users
  • Document changes to inventory use and configuration
  • Provide AV and conference support using software such as Webex, Skype for Business, and Zoom

Requirements:

  • Excellent English language skills, both written and spoken
  • ITIL V3 Foundation Certification (recommended)
  • Microsoft Operating System/Office Certification(s) will be an asset
  • Advanced MS Office 365 skills
  • Scripting and coding skills will be considered an advantage
  • Able to solve simple hardware issues
  • iOS and Android advanced user
  • Basic networking skills
  • Knowledge of Active Directory and permissions
  • At least 5 years' experience in onsite support, or equivalent combination of education and related experience
  • Strong analytical thinking and problem-solving skills
  • Excellent interpersonal and communication skills
  • Able to adapt to a fast-evolving technology environment and learn quickly
  • Ability to assume day-to-day responsibilities and generate specific deliverables
  • Relationship-builder, comfortable working with people, and able to quickly build trust

About Us:

We are Stefanini, a Brazilian company with over 35 years of experience delivering IT services worldwide. We have a direct presence in 41 countries, with 70 offices globally. We offer a wide range of services, from IT outsourcing to application development and IT staffing. Our clients come from various industries, including financial services, manufacturing, telecommunications, and more.

Career Opportunities:

We offer career opportunities locally and internationally for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a 'get it done' attitude, we encourage you to explore our career opportunities further.


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