Onsite IT Technician
il y a 2 semaines
This will be a diverse and challenging position.
The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach requiring you to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
Job responsibilities
- Provide support that consistently meets or exceeds Customer expectations
- Determine and recommend which products or services best fit the customers' needs
- Identify, analyze, and repair product failures. Order and replace parts as needed
- Support and maintain user account information including rights, security and systems groups
- Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a Hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary
- Provide troubleshooting and problem resolution support for all network devices
- Coordinate with third-party vendors to resolve Hardware and software problems, as required
- Receive and resolve Hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite
- Interface with Hardware and software vendors for planning and problem resolution
- Interface with manufacturers and third-party vendors for technical assistance
- Execute the installation of PCs, peripherals and LAN-based equipment
- Assist with setting up security, file access and other administrative procedures associated with moves
- Move workstations, peripherals and telecommunications equipment, as required
- Order, receive and provide all required equipment, materials and third party vendor services to implement iMac's
- Install and set up equipment, cables, outlets and all other Hardware required for implementing iMac's,
- Test completed iMac's and verify acceptance by end user
- Document changes to inventory use and configuration
- AV and Conference support with software such as Webex, Skype for Business, Zoom etc
- Excellent English and Dutch Language, written und spoken
- ITIL V3 Foundation Certification (recommended)
- Microsoft Operating System / Office Certification(s) will be an asset
- Advanced MS Office 365 skills
- Scripting, coding skill will be considered an advantage
- Able to solve simple Hardware issues
- iOS, Android advanced user
- Basic Networking skills
- Knowledge of Active Directory, permissions
- At least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements
- Team Player and Analytical Thinking
- Open and positive personality and Stability / Stress tolerance
- Customer oriented (Service awareness)
- Good interpersonal and communication skills
- Able to adapt in a fast evolving technology environment and ability to learn
- Able to assume day to day responsibilities generating specific deliverables
- Relationship-builder, at ease with people and capable of quickly building trust
What's next
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist
Diversity & inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us Learn more about us on and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at for verification.
Key points to remember
- Legitimate job offers only follow interviews conducted with our hiring managers or clients
- We will never ask for payment at any stage of the recruitment process
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