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Technology Service Professional
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Job Description: As an Onsite IT Technician at Stefanini, you will play a critical role in ensuring the successful delivery of premium IT support services to our clients. You will be part of a diverse and challenging position, working in a fast-paced environment.
Your Key Responsibilities:
- Deliver high-quality customer service and technical expertise to ensure client satisfaction.
- Evaluate and recommend suitable products or services to meet customer needs.
- Analyze and resolve product failures, order parts as needed, and manage user account information.
- Collaborate with internal teams to resolve complex issues, escalate problems to third-party resolver groups when necessary.
- Maintain and support network devices, interface with vendors, and receive and resolve hardware or software-related issues.
- Install and configure PCs, peripherals, and LAN-based equipment, assist with setting up security procedures, and document changes to inventory use and configuration.
- Provide AV and conference support, adhere to industry standards, and maintain excellent communication skills.
Why Join Us:
We offer a vibrant, passionate, and team-oriented work environment, where you can grow your career and develop your skills. If you are a customer-centric person with a 'get it done' attitude, we want to hear from you.
