Automotive Industry Customer Service Representative
il y a 7 jours
Role Overview
We are seeking a skilled and customer-focused individual to join our international team as a Customer Advisor in Ghent, Belgium. This hybrid role offers a balance between on-site and remote work, ensuring flexibility and productivity.
The ideal candidate will possess strong communication skills, fluency in Polish and Czech (C1 or native level), and good English skills for internal communication. Experience in customer support or the automotive industry is a plus but not required.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat, providing guidance and support regarding automotive products and services.
- Provide technical assistance and resolve customer concerns with professionalism and efficiency.
- Assist with order processing, billing inquiries, and service-related issues.
- Work closely with dealers and business partners to ensure customer needs are met.
- Identify and report common customer issues, contributing to process improvements.
- Follow company policies and compliance guidelines to maintain high service standards.
- Stay updated on automotive industry trends and company offerings to provide accurate information.
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