Customer Service Liaison
il y a 1 semaine
Our Royal Caribbean Group team is looking for a Customer Service Liaison to join our crew.
Job SummaryThe Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.
Key Responsibilities:
- Resolve guest complaints and issues in a professional and courteous manner.
- Provide exceptional customer service by actively listening and responding to guest needs.
- Maintain a high level of product knowledge to assist guests with their inquiries.
- Work effectively in a fast-paced environment and adapt to changing situations.
- Collaborate with other departments to ensure seamless guest experience.
Requirements:
- Minimum one-year experience in a customer contact position within the hotel field or related industry.
- Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
- Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
- Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
- Ability to operate basic office equipment, including telephones, computers and copy machines.
- Completion of high school or basic education equivalency preferred.
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Customer Service and Sales Coordinator
il y a 1 semaine
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il y a 2 semaines
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il y a 1 semaine
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il y a 6 jours
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il y a 1 semaine
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il y a 2 semaines
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il y a 4 jours
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