Customer Service Liaison

il y a 1 semaine


Bruxelles, Région de Bruxelles, Belgique Royal Caribbean Group Temps plein

Our Royal Caribbean Group team is looking for a Customer Service Liaison to join our crew.

Job Summary

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.

Key Responsibilities:

  • Resolve guest complaints and issues in a professional and courteous manner.
  • Provide exceptional customer service by actively listening and responding to guest needs.
  • Maintain a high level of product knowledge to assist guests with their inquiries.
  • Work effectively in a fast-paced environment and adapt to changing situations.
  • Collaborate with other departments to ensure seamless guest experience.

Requirements:

  • Minimum one-year experience in a customer contact position within the hotel field or related industry.
  • Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
  • Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
  • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
  • Ability to operate basic office equipment, including telephones, computers and copy machines.
  • Completion of high school or basic education equivalency preferred.


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