Technical Support Specialist
il y a 7 jours
We are a leading global information technology, consulting and business process services company. Our mission is to harness the power of technology to help our clients adapt to the digital world.
With a strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents.
Job DescriptionAs a Technical Support Specialist at Wipro, you will be responsible for providing L2 and L3 support for incidents, service requests, and enhancements with strong technical and functional expertise in the applications being supported.
- You will interact with customers on reported issues and manage customer expectations.
- You will communicate with other parts of the team and third-party suppliers to ensure business needs are met.
- Rapidly understand application knowledge and transition from current team members.
- Analyze and troubleshoot problems and come up with best possible remediation of problems.
- Identify operational improvements and report them to Support lead/Regional Tower Lead.
- Proficient in languages French and English with good communication skills.
- Strong technical and functional expertise in the applications being supported.
- Visual Basic programming skills required.
We offer an Equal Opportunity Employer environment where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation, and disability status.
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