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Process Improvement and Learning Facilitator
il y a 1 semaine
The Training & Process Improvement Specialist role at AXA Partners is responsible for driving quality improvement and change projects within the Business Enabling and transformation team. This position requires a highly skilled professional who can modernize training methodology and material, ensure process quality, and contribute to important quality improvement and change projects.
You will work closely with Business Managers to identify organizational needs and develop a comprehensive training plan aligned with the strategy. Additionally, you will be responsible for animating different phases in the training cycle, detecting deficiencies in terms of quality, and contributing to continuous improvement in close collaboration with operational managers.
Key Responsibilities:
- Develop and maintain a global training plan in alignment with the strategy
- Animate different phases in the training cycle: onboardings, upskilling, reskilling
- Detection of deficiencies in terms of quality and contribute to continuous improvement in close collaboration with operational managers
- Process & Change Management
- Transversal relationships with Healthcare Managers & Team Leaders and the Quality Manager
- Animation of a community 'Learning& Development & process'
Requirements:
- Bachelor or Master degree
- French and Dutch + English mandatory
- Minimum 3 years of proven experience
- Highly proficient in MS Office (Sharepoint, Teams, Excel, PowerPoint) and Learning Management System experience is a plus
- Excellent communication skills, team working, and collaborative behavior both face-to-face and remotely
- Continuous Improvement mindset
- Ability to plan and manage multiple tasks and being at ease with time management
- Analytical skills
