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Customer Support Specialist
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**About Us**
Kadanza is a dynamic company that values innovation and customer satisfaction. We are passionate about delivering exceptional support experiences to our clients.
Job Summary: We are seeking a highly skilled Support Specialist to join our team. As a key member of our support operations, you will be responsible for managing all aspects of customer support, ensuring seamless experiences for our clients.
About the Role:
- Provide top-tier support to high-profile, international clients via email, chat, and phone.
- Troubleshoot and resolve technical issues related to our DAM and Creative Automation tools.
- Act as the primary point of contact for all support-related matters, managing and prioritizing tasks independently.
- Create and maintain a knowledge base, FAQs, and other resources to empower clients and streamline support.
- Collaborate with internal teams (engineering, product, and sales) to ensure client needs are addressed promptly and effectively.
Requirements:
- At least 2 years of experience in SaaS customer support, with exposure to brand management or creative tools being a strong advantage.
- Fluent in English; knowledge of Dutch, French, and/or German is a plus.
- Demonstrated experience working with international, high-profile clients, ensuring excellent service and building strong relationships.
- Capable of managing support independently, with a calm demeanor under pressure.
- Team Player: Comfortable working in a small team, while taking ownership of your responsibilities.
