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Wipro Limited is a global technology services and consulting company. Our mission is to deliver innovative solutions that address our clients' complex digital transformation needs.
Job OverviewThis role requires an experienced IT Infrastructure Support Engineer to provide technical support for our customer-facing Experience Centers. The successful candidate will work closely with our infrastructure team to ensure seamless delivery of our services.
Key Responsibilities:
- Provide smart hands support for customer-facing Experience Centers' Core Network and Compute Infrastructure.
- Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware.
- Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
- Oversee network configuration, maintenance, and troubleshooting.
- Ensure operational health of EC server room infrastructure during business hours.
- Manage deployment and support of onsite experiences & demos.
- Conduct daily checks and walkthroughs of demo environments.
- Provide technical support for presenters, account managers, customers, and EC staff.
- Maintain an active inventory list for tracking of all experience/demo assets.
- Administer local EC Azure Sub Resources and Subscriptions.
- Support centralized solution delivery projects and automation.
- Act as the local Technical SME for the Experience Platform catalogue of demos.
- Create and manage Azure environments for Hybrid Cloud engagements.
- Provide support for EC attendees and presenters during customer visits/events.
- Coordinate technical guidance and device configuration for events.
- Provide on-site technical support and device inventory management during events.
- Manage warranties, RMA processes, and equipment repairs.
- Make recommendations for technology improvements and equipment purchases.
- Ensure continuous improvement of operational processes and technology solutions.
- Coordinate recycling of old equipment per Microsoft standards.
- Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams/AV suppliers and integrators.
- Manage downtime scheduling and direction of suppliers for device servicing and repairs.
- Operate and maintain AV equipment in meeting rooms and theatres.
- Coordinate repairs and preventative maintenance for AV systems.
- Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
- Assist in meeting room setup, support, and refresh projects.
- Provide consultation and maintain AV room inventory hygiene.
