Global Customer Solutions Specialist
il y a 5 jours
Job Description
Roche BeLux is looking for a Customer Value Stream Partner to connect customer needs with Roche's Supply Chain network. This role involves understanding local market dynamics, customer needs, and key partners.
Your Key Responsibilities
- Optimize and coordinate the customer service department, ensuring efficiency and improvement.
- Transform customer insights into business opportunities and develop customized solutions in collaboration with various partners.
- Oversee contract management, cost monitoring, procurement, and analytics for service providers.
- Manage Electronic Data Interchange (EDI) matters with providers and customers.
- Ensure delivery on time by monitoring backorders, carriers, and 3PL performance.
About the Role
- This is a challenging role that requires a high level of expertise in supply chain and finance.
- You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional results.
- You will be responsible for developing and implementing business strategies that drive growth and profitability.
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