Global Customer Solutions Specialist

il y a 5 jours


Bruxelles, Région de Bruxelles, Belgique F. Hoffmann-La Roche Gruppe Temps plein

Job Description

Roche BeLux is looking for a Customer Value Stream Partner to connect customer needs with Roche's Supply Chain network. This role involves understanding local market dynamics, customer needs, and key partners.

Your Key Responsibilities

  1. Optimize and coordinate the customer service department, ensuring efficiency and improvement.
  2. Transform customer insights into business opportunities and develop customized solutions in collaboration with various partners.
  3. Oversee contract management, cost monitoring, procurement, and analytics for service providers.
  4. Manage Electronic Data Interchange (EDI) matters with providers and customers.
  5. Ensure delivery on time by monitoring backorders, carriers, and 3PL performance.

About the Role

  • This is a challenging role that requires a high level of expertise in supply chain and finance.
  • You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional results.
  • You will be responsible for developing and implementing business strategies that drive growth and profitability.

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