Customer Experience Specialist Rare diseases

pbJob title /b: Customer Experience Specialist (CES) – Rare diseases – Belgium (Antwerpen, Limburg, Vlaams Brabant) /p /brul /brliLocation: Belgium /li /brliJob Type: Full time, externally focused /li /brliArea of Coverage: Field-based role covering Belgium (Antwerpen, Limburg, Vlaams Brabant) /li /brliTravel

Requirements:
Travel expected to visit and engage with HCPs/KOLs across the region as well as attending scientific events/congresses relevant to the disease areas. Travel also required for internal country or North Europe meetings. /li /br /ul /brh3About The Job /h3 /brpIn Sanofi North Europe, we want to improve people's lives and transform the practice of medicine by making sure our treatments reach the patients in the markets we serve. As a team, we focus on both our transformation and our people to succeed in the current external environment. /p /brh3Why join now? /h3 /brpThis is an exciting time to join our Specialty Care – Rare (Blood) Diseases franchise. You will play a central role in bringing new treatments to healthcare professionals and patients, working on high-impact launches and helping shape the trajectory of our growing Rare Disease portfolio and future pipeline. /p /brpAs bCustomer Experience Specialist (CES) /b for the Rare (Blood) Diseases franchise in Belgium, you will drive the commercial success of our rare disease treatments in your geography. You will be accountable for execution in the field across multiple indications in connection mainly to Systemic Mastocytosis and Immune Thrombocytopenia, as well as maintaining our market in legacy products and preparing the ground for upcoming pipeline launches. /p /brpReporting line: You will report to the Commercial Lead Rare Diseases North Europe. /p /brh3About Sanofi /h3 /brpWe’re an RD-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. /p /brh3Main Responsibilities /h3 /brh3Customer Engagement Relationship Management: /h3 /brul /brliEstablish and maintain high-quality relationships with healthcare professionals (Hematologists, Allergists/Immunologists, Oncologists, internal medicine specialists, etc.) by delivering compelling brand messaging, executing sales and marketing plans, and achieving or exceeding sales targets and KPIs across the range of indications in question /li /brliBuild and nurture strong, long-term partnerships with KOLs and key customers across the different treatment communities to identify customer needs and remove barriers to prescription /li /brliWork proactively with HCPs and budget holders to address access challenges and optimize patient outcomes at the account and regional level across all relevant indications /li /br /ul /brh3Strategic Account Planning Execution /h3 /brul /brliAnalyze accounts and develop tailored account plans for key customers, prioritizing time and effort across multiple products and their multiple indications to maximize territory impact /li /brliImplement and regularly monitor individual customer journeys by leveraging cross-functional collaboration with Customer Engagement Leads, Medical Advisors, Patient Care Managers, and other functional team members /li /brliStay informed on national and regional market access processes affecting relevant products across all indications and work closely with the local market access team to support reimbursement and access activities /li /br /ul /brh3Brand Team Collaboration Insights /h3 /brul /brliCollaborate with relevant brand teams to provide bottom-up insights, share learnings from the field, and leverage global and North Europe materials, resources, campaigns, and omnichannel initiatives that drive customer engagement across all indications /li /brliContribute to the development and execution of local sales and marketing plans in partnership with cross-functional teams /li /br /ul /brh3Compliance Continuous Improvement /h3 /brul /brliAdhere to all policies, standard operating procedures, and regulations from both Country and Sanofi perspectives to maintain the highest standards of compliance, ethics, and business integrity /li /brliContinuously seek opportunities to improve, simplify, and prioritize activities within your area of influence with a laser focus on adding value for customers and patients /li /br /ul /brh3Experience /h3 /brh3About you /h3 /brul /brliBackground in pharmaceutical sales (+5 years), ideally with experience in hematology or a related therapeutic area; an existing network of customers within hematology, immunology, or internal medicine specialties is a plus /li /br /ul /brh3Soft Skills /h3 /brul /brliStrong communicator with networking skills /li /brliPatient and customer centric mindset /li /brliTeam player, leveraging