Outsourcing Manager

Join Zepz: Breaking Down Borders, Together — Our Meaningful Mission At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You’ll Be Joining We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By

Integrity:

We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.

Outcomes:

We work for our customers. Their success and prosperity are the results we focus on delivering.

Velocity:

We are fast We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave, great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

About the Role Positioned decisively in the first line of defense, this role governs the full lifecycle of internal and external outsourcing arrangements to prevent the Belgium entity from operating as an "empty shell".

Responsibilities

Maintains the master register of outsourced and critical/important functions per NBB and EBA outsourcing guidelines, including maintaining the DORA Register of Information.

Conducts due diligence and ongoing oversight of external and intra-group outsourcing providers, tracking sub-outsourcing (chain outsourcing) dependencies.

Monitors quantitative SLA/KPI performance and service quality against contractual expectations, ensuring providers meet their targets.

Ensures outsourcing arrangements meet Belgian regulatory notification/approval requirements, including preparing pre-outsourcing filings for the NBB.

Escalates outsourcing risks or provider failures to local management, enforcing Corrective Action Plans (CAPs) and reviewing post-incident root-cause analyses (RCAs).

Manages the governance cadence by organizing and supporting the Intra-Group Local Outsourcing Committee (ILOC).

Skills

Strong expertise in Third-Party Risk Management (TPRM) and direct experience with EBA and NBB outsourcing regulations.

Experience with SLA/KPI formulation, rigorous contract negotiation, and continuous vendor performance monitoring.

Excellent cross-functional collaboration skills to bridge the gap between local risk expectations and group service provision.

AI Literacy & Tools

A genuine curiosity about AI and how it can be applied in your area of work

— from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.

Practical experience using AI tools in a professional context

— whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.

Strong AI literacy

— an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.

Awareness of the ethical considerations and responsible use of AI in the workplace , particularly in the context of sensitive data, customer experience, and compliance.

Prior experience using Claude (Anthropic) is a nice-to-have but not essential