L3 Support Engineer, COTS Applications, Security Clearance

Il y a 2 heures

Brainel'Alleud, Wallonia, Belgique Work Life Group Temps plein

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L3 Support Engineer for COTS Applications for NATO with security clearance
Deploy and manage server applications running on Windows or Linux servers
Integrate applications with identity providers
Support creation and deployment of client applications on end-user workstations
Gathering and reporting metrics and Key Performance Indicators (KPIs)
Manage EntraID Groups and Roles
Monitor the incident management process for tickets created in the helpdesk ticketing system
Escalate complex issues to vendor support or appropriate teams when necessary
Work closely together and provide input to Service Delivery Managers, Project Managers, Portfolio Managers, and other stakeholders
Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions

The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
The candidate must have the nationality of one of the NATO nations.
The candidate must possess a NATO Secret Security Clearance or national equivalent.
Extensive experience in deployment and management of client-server applications, application integration and data transformation for application integration.
Technical proficiency in end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS, and Apple iPhones/iPads.
Expert knowledge of Linux server infrastructure, Windows server infrastructure, and Active Directory.
Expert knowledge of Microsoft SQL Server and IIS based web applications.
Expert knowledge of networking infrastructure.
Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure.