C005484 Oracle Applications Functional SME for Financials

ppstrongDeadline Date: /strong Friday 16 October 2026 /ppstrongRequirement: /strong Oracle Applications Functional SME for Financials /ppstrongLocation: /strong Braine-l'Alleud, BE /ppstrongFull Time On-Site: /strong Yes /ppstrongTime On-Site: /strong 100% /ppstrongTotal Scope of the request (hours): /strong 279 /ppstrongRequired Start Date: /strong 16 November 2026 /ppstrongEnd Contract Date: /strong31 December 2026 /ppstrongRequired Security Clearance: /strong NATO SECRET /ppstrongDuties Role: /strong /ppThe Fins Application Service is an integrated service which provides support for Oracle E-Business Suite based software for different business processes such as finance, acquisition and travel process across NATO (ACO, ACT IMS). /ppThis Statement of Work aims to enhance the support model for Fins Application Service, focusing on maintaining existing applications while providing support for Continuous improvement initiatives /ppUnder the overall direction of the Service Area Owner and Service Delivery Manager, the following activities will be supported: /pulliFunctional support services for Oracle E-Business Suite and related applications (e.g. GL Wands, Apro) both for projects and in-service support. These services are further detailed in the points below. /li /ululliSupport in logging and tracking support incidents using the helpdesk ticketing system. Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels. /liliProviding 2nd and 3rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices. /liliSupport in contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests. /liliSupport in developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications or other deliverables. /liliSupport in providing time estimates for the development and implementation of new requirements. /liliSupport in ensuring full lifecycle tests of requests for change before they are presented to the user for user acceptance testing. /liliActive support and contribution to relevant projects or service operation across Service Lines where integration is required. /liliParticipating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date. /liliSupport in escalating complex issues to vendor support or appropriate teams when necessary. Follow up on escalated issues to ensure timely resolution and user satisfaction. /liliContribute to the creation and maintenance of a knowledge base, documenting common issues and solutions. Share knowledge and best practices with team members to improve overall service quality. /liliProvide users with guidance and training on best practices for using Oracle EBS Applications. /liliPromote self-service tools and resources to empower users and reduce support requests. /liliCommunicate effectively with users to understand their issues and provide clear instructions. /liliCollaborate with IT teams to resolve issues and improve service delivery. /liliProviding briefings and presentations. /li /ulpWe envision the above activities to be delivered by one Support Engineer (L3 Support) that will be part of a team providing Functional Level 3 support to FinS for NBAC. /ppThe contractor shall participate in daily status update meetings, activity planning and other meetings as instructed, physically in the office, or in person via electronic means using Conference Call capabilities, according to the Service Delivery Manager / Team Leaders instructions. /ppstrongSkills, Knowledge

Experience:
/strong /ppSupport services under this SOW is critical for maintaining efficient IT support operations, ensuring users receive timely and effective assistance. /ppThe proposed resource to deliver these services should be a motivated engineer with strong problem-solving skills, full proficiency in English, and a passion for customer service. /pulliThe candidate must have a currently active NATO SECRET security clearance /liliDetailed knowledge of and experience with all Oracle E-Business Suite Release 12.2.
X Financials and Purchasing applications, including but not limited to: /liliExcellent understanding of General Ledger, Accounts Payable, Accounts Receivable, Cash Management and Sub-Ledger Accounting; /liliStrong understanding, E-Business Tax, Purchasing, and Fixed Assets business flows and setups plus their implications at General Ledger level; /liliExcellent understanding of budget accounting (summary account, budgetary control configuration), encumbrance accounting, accrual accounting and experience of Public Sector accounting processes. /liliAbility to perform a range of Financials associated duties