Distribution Operations Manager

pRole Overview /ppThe Delivery Operations Manager is accountable for achieving network KPI budget targets within the Belgium Market. You will be expected to investigate the root cause of issues trends to identify, and ultimately implement, opportunities for improvement and optimization. You will need to influence stakeholders across the business to achieve your desired outcomes, while functional SMEs will support you with global best practices. In addition to the day-to-day operations of the network, you will be asked to propose, analyse and lead experiments to improve outcomes and occasionally support logistics projects. /ppYou are someone who can simultaneously understand a broad set of logistics problems while having the ability to gain deep expertise on a number of technical areas. You are able to use large data sets to draw conclusions, while at the same time have a bias for taking action and making swift decisions. You are passionately committed to excellence, innately curious, deeply analytical, and operate with attention to detail. /ppKey Responsibilities /pulliEnd to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc. /liliBudget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.
G. cost per order, onboarding cost) /liliAccountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel. /liliImplementation and administration of the desired configurations on an on-going basis (with support from central teams) /liliEvaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed. /liliLeverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations make network decisions based on insights. /liliPropose and support network experiments in partnership with central analytic and optimisation teams. Assess experiment outcomes and own/approve changes. /liliAd hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc. /liliIdentify and advocate for continuous improvement opportunities for the network, e.
G. via root cause investigations on outliers and escalations /liliCollaborate with global and local stakeholders to align priorities and share best practices /liliCrisis management support as needed to support business continuity /li /ulpWhat will you bring to the table? /pulliHigh-level of comfort using data and analysis tools to derive actionable insights /liliAbility to be simultaneously detailed-oriented while keeping the bigger picture in mind. You can get in the weeds and operate at the lowest level of detail, but can think long-term. /liliPassion for driving positive results with a bias for action /liliAbility to balance informed decision-making with critical-thinking with an "owners mindset" /liliFast-learner across a breadth of complex, sometimes technical, network tools. /liliPassionate about the courier, customer and partner experience /liliExcellent stakeholder management skills
- proven ability to drive results in areas that aren't in your immediate responsibility. Ability to manage up and challenge the status quo. /liliStrong communication skills to influence key (senior) stakeholders /liliWillingness to "roll up your sleeves" and work in the details; br / you thrive in a fast-paced work environment because rapid change and learning is exciting to you. /liliBachelor's Degree or equivalent work experience in quantitative fields such as Business, Engineering, Operations, Technology, Statistics /li /ulpApplicant requirements /pulli3+ years experience with data and analysis tools /liliExperience proven success in a budget-ownership role (incl. forecasting functions) /liliTrack record of driving operational targets, ideally in a digital-first environment /liliWilling to work outside of regular business hours on an exception basis (e.
G. during a crisis) /li /ul