Senior Manager, Autonomous Operations

Robert Half is currently recruiting a Senior Manager, Autonomous Operations & Service Delivery (f/m/x)
- AntwerpOur client is a well-established international organization with a strong footprint across Europe and a clear focus on innovation, operational excellence, and digital transformation.
The scope of responsibilities for this job as a Senior Manager, Autonomous Operations & Service Delivery (f/m/x) include:you lead the Autonomous Operations & Service Delivery function across multiple European locations, with accountability for service performance, resilience, quality, and continuous improvement.you define and execute the tower strategy and roadmap, aligning operational priorities, investments, and transformation initiatives with business and IT objectives.you oversee end-to-end IT service delivery across service management, AIOps, observability, cloud and infrastructure operations, network operations, digital workplace, automation, and release governance.you drive the evolution from reactive support toward predictive, AI-assisted, and self-healing operations through observability, orchestration, and intelligent automation.you manage major operational events, executive communications, and cross-functional coordination to ensure fast resolution and clear business-impact awareness.you lead internal teams and external providers in a multi-supplier ecosystem, creating strong governance, accountability, and service excellence across the full IT landscape.you own budget oversight, vendor performance, operational risk, resilience planning, and service continuity to deliver measurable business outcomes.
The requested qualifications for this job include:You hold a master's degree in Information Technology, Computer Science, Engineering, Business Technology or a related field, or you bring equivalent experience.
You have significant leadership experience in enterprise IT operations and service delivery, ideally with at least 8 years in a broad and strategic leadership scope.
You bring strong expertise in ITIL 4 service management and multi-provider service integration.
You have practical experience with AIOps, observability, automation, cloud operations, infrastructure, networks and digital workplace environments.
You understand operational resilience, disaster recovery, cybersecurity interfaces, risk management and governance requirements.
You are comfortable managing budgets, business cases, sourcing activities, vendor relationships and service performance.
You know how to translate complex technical and operational topics into clear business impact and executive-level communication.
You are a strategic leader who combines transformation mindset, strong decision-making and people leadership.
You collaborate easily across technology, business, architecture, security, data and external partner ecosystems.
You thrive in a high-impact environment where reliability, innovation and continuous improvement go hand in hand.
What does the company offer?a senior leadership role with broad scope and visibility across a dynamic European organization.the opportunity to shape and modernize IT operations through automation, AI-assisted service delivery, and service excellence initiatives.a strategic position with influence across technology, business stakeholders, and external partner ecosystems.responsibility for leading talented teams and driving meaningful operational and cultural transformation.an international environment focused on innovation, resilience, and continuous improvement.an attractive compensation package in line with the seniority and impact of the role.
Are you interested in this challenging position as a Senior Manager, Autonomous Operations & Service Delivery (f/m/x)? Or would you like to have more information? Apply today and we will get back to you as soon as possible.
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