Managed Services L2 Cloud Engineer

pbCompany Description /b Avanade is a leading digital, cloud and advisory organisation in the Microsoft ecosystem. In Belgium, our cloud infrastructure team helps enterprise customers modernise, operate and improve Microsoft Azure and hybrid environments across managed services scenarios. /p pbCompany Description /b Avanade is a leading digital, cloud and advisory organisation in the Microsoft ecosystem. In Belgium, our cloud infrastructure team helps enterprise customers modernise, operate and improve Microsoft Azure and hybrid environments across managed services scenarios. /p h3Team /h3 pYou will join a specialised Azure and Infrastructure Managed Services team that collaborates across service delivery, cloud operations, architecture and customer stakeholders. The role combines hands‑on engineering with consulting behaviour, ownership, documentation and continuous improvement. /p h3Role overview /h3 pAs a Managed Services L2 Cloud Engineer, you provide advanced operational support across Azure, hybrid infrastructure, virtual desktop and networking environments. You troubleshoot complex incidents, improve monitoring, automate recurring L2 activities and contribute to project work and customer‑facing operational improvements. /p h3Key responsibilities /h3 ul liProvide L2 operational support and troubleshooting across Azure, on‑premises and hybrid infrastructure. /li liSupport Azure virtual machines, load balancers, Azure Firewall and Kubernetes environments. /li liOperate networking services across on‑premises and Azure environments. /li liSupport AVD, Citrix and Remote Desktop Services environments, including migrations and proof‑of‑concept activities. /li liAdminister Windows Server, Active Directory Domain Services, Entra ID, Group Policy, Intune, Exchange hybrid and Microsoft 365 services. /li liSupport VMware, Veeam, Infoblox, Windows Failover Clusters and SQL‑related infrastructure dependencies. /li liAutomate recurring operational tasks using PowerShell and Azure Automation Runbooks. /li liSet up and optimise monitoring using Azure Alerts and SaaS monitoring platforms. /li liCreate operational guidelines, procedures and technical documentation. /li liContribute to FinOps reviews and present cost and optimisation insights to customers. /li liEscalate complex issues to L3 specialists with complete diagnostics and collaborate on root‑cause resolution. /li liUse ServiceNow to manage incidents, service requests, changes and problem records in line with agreed ITIL processes, service levels and operational procedures. /li /ul h3Qualifications /h3 h3Technical skills /h3 ul liAzure infrastructure operations: virtual machines, load balancers, Azure Firewall and Kubernetes /li liNetworking across on‑premises and Azure environments /li liAVD, Citrix and RDS operations and migration support /li liHybrid identity and workplace: AD DS, Entra ID, GPO, Intune, Exchange and Microsoft 365 /li liWindows Server, VMware, Veeam, Infoblox, Windows Failover Clusters and SQL infrastructure awareness /li liPowerShell scripting and Azure Automation Runbooks /li liAzure Alerts and SaaS monitoring configuration /li liFinOps awareness and cloud‑cost optimisation support /li liServiceNow for incident, service request, change and problem management, with working knowledge of ITIL processes /li /ul h3Soft skills /h3 ul liPositive, motivated and self‑driven learning mindset /li liStrong troubleshooting ownership and structured escalation /li liCustomer‑facing communication and presentation skills /li liClear operational documentation and knowledge‑sharing habits /li liCollaborative approach across L1, L2, L3, service delivery and client teams /li /ul h3Experience /h3 ul li4-6 years of Microsoft infrastructure and managed‑services experience /li liBroad second‑line operations support experience; advanced or L3‑level exposure is advantageous /li liHands‑on experience with VDI, networking, Azure and hybrid infrastructure /li liExperience improving monitoring and automating L2 operational tasks /liliProject exposure to cloud migrations, AVD replacement or proofs of concept /li liExperience presenting FinOps insights or operational recommendations to customers /li liHands‑on experience using ServiceNow in a managed‑services environment and applying ITIL practices across incident, request, change and problem management /li /ul h3Language /h3 ul liDutch: native /li liEnglish: full professional proficiency /li liFrench: limited working proficiency /li /ul h3Certifications /h3 ul liAzure Fundamentals /li liMicrosoft Azure Administrator /li liAzure Network Engineer Associate /li liAzure Solutions Architect Expert /li liAzure Virtual Desktop Specialty /li /ul h3What

we offer
/h3 ul liContinuous learning and certification growth in Microsoft cloud technologies. /li liChallenging enterprise managed‑services and cloud‑transformation assignments. /li liA collaborative community of Azure, Infrastructure and Managed Services specialists. /li