Helpdesk & Workplace Support Technician
Il y a 2 heures
Brussels, Belgique
Yechte Consulting Ltd
Temps plein
Gratuit avec email ou Google
Enregistrez cette offre et organisez votre recherche
Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.
Gratuit avec email ou Google
En continuant, vous acceptez nos Conditions d’utilisation & Politique de confidentialité.
h3Job Responsibilities /h3ulliProvide 1st 2nd line support by telephone, email, or in person /liliActively filter, handle, coordinate, and follow up on IT service requests /liliProvide user assistance in a broad sense, including tablets, smartphones, etc., via all communication channels (phone, email, IT corner, Yammer, etc.) /liliIdentify, track, and resolve hardware and software incidents affecting end users /liliEnsure workstation asset management /liliSet up, configure, and maintain workstations /liliPrepare accurate and timely support documentation where required /liliActively contribute to workplace-related projects /liliCoordinate technical assistance to resolve operational issues with internal and external service providers /liliLiaise with external suppliers to ensure delivery meets agreed standards and timescales /liliAdvise on workplace and mobile architecture in a broad (conceptual) sense /liliDrive innovation and improvement projects /li /ulh3Must Have Skills /h3ulliAt least 5 years of relevant experience is required /liliExtensive experience with Windows 10/11 /liliStrong expertise in Office 365 /liliProficient in macOS /liliSolid experience with Active Directory /liliAdvanced troubleshooting skills /liliSkilled in proximity/on-site support /liliStrong experience in hotline/remote support /liliExperienced in mobile services support, including smartphones, tablets, and mobile device management systems /liliAdvanced VIP IT support experience /liliITIL knowledge considered an advantage /liliStrong interest in IT technology trendsStrong analytical mindset, able to tackle problems from different angles and make quick decisionsFluent in French, Dutch, and English /li /ulh3Nice to have /h3ulliGood experience in PowerShell IT workplace experience in a large enterprise environment (+1,000 users); experience in a trading environment is a plus /liliOutstanding communication skills and ability to work autonomously /liliService-oriented (customer-facing) /liliNot afraid to take initiative and drive improvements /liliEnjoy working in a team /liliAble to perform under pressure /liliReliable and punctual /li /ulh3What's great in the job? /h3ulliGreat team of smart people, in a friendly and open culture /liliExpand your knowledge of various business industries /liliCreate content that will help our users on a daily basis /liliReal responsibilities and challenges in a fast evolving company /li /ul