Customer service FR/EN
il y a 4 jours
En tant qu’employé(e) au Customer Service, vous serez amené(e) à gérer les demandes de nos différents clients et à suivre les différentes opérations quotidiennes des camions, au sein de notre équipe composée de 20 chauffeurs et 14 employés.
Vos tâches :
Gérer l’intégralité des dossiers clients (commande, douane, document de transport) ;
Gérer les confirmations d’affrètement à l’aide du TMS ;
Coordonner les transporteurs, chauffeurs et autres parties prenantes ;
S’assurer de la fluidité du service et des opérations ;
Suivre en temps réel les expéditions et les livraisons.
Profil
Vous êtes titulaire d’un bachelier à orientation logistique ou administrative ;
Vous possédez une expérience de minimum 6 mois à 1 an ;
Vous êtes capable de comprendre l’anglais et de vous exprimer de manière claire et directe (B1 exigé) ;
Vous acceptez de travailler les week-ends et en horaire variable ;
Vous êtes une personne autonome mais le travail d’équipe est important pour vous ;
Vous communiquez aisément avec les clients (mails, téléphone) et avec vos collègues ;
Vous comprenez vite l’ordre des priorités et vous avec une bonne gestion du stress.
Offre
Nous vous offrons un CDI comprenant un package salarial intéressant avec des avantages extra-légaux (chèques repas de 8€, écochèques, assurance hospitalisation AXA, 20 jours de congé légaux, 4 congés sectoriels et 12 RTT).
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