Customer service FR/EN

il y a 4 jours


GrâceHollogne, Wallonia, Belgique Actief Interim Huy Temps plein
Description de fonction

En tant qu’employé(e) au Customer Service, vous serez amené(e) à gérer les demandes de nos différents clients et à suivre les différentes opérations quotidiennes des camions, au sein de notre équipe composée de 20 chauffeurs et 14 employés.

Vos tâches :

Gérer l’intégralité des dossiers clients (commande, douane, document de transport) ;

Gérer les confirmations d’affrètement à l’aide du TMS ;

Coordonner les transporteurs, chauffeurs et autres parties prenantes ;

S’assurer de la fluidité du service et des opérations ;

Suivre en temps réel les expéditions et les livraisons.

Profil

Vous êtes titulaire d’un bachelier à orientation logistique ou administrative ;

Vous possédez une expérience de minimum 6 mois à 1 an ;

Vous êtes capable de comprendre l’anglais et de vous exprimer de manière claire et directe (B1 exigé) ;

Vous acceptez de travailler les week-ends et en horaire variable ;

Vous êtes une personne autonome mais le travail d’équipe est important pour vous ;

Vous communiquez aisément avec les clients (mails, téléphone) et avec vos collègues ;

Vous comprenez vite l’ordre des priorités et vous avec une bonne gestion du stress.

Offre

Nous vous offrons un CDI comprenant un package salarial intéressant avec des avantages extra-légaux (chèques repas de 8€, écochèques, assurance hospitalisation AXA, 20 jours de congé légaux, 4 congés sectoriels et 12 RTT).


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