IT Support Engineer
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Job type
Full time/Permanent
Location:
EU Workplace: Remote Please note that we can consider only EU candidates for this position due to security clearance. Requirements University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT; Minimum 5 years of experience in technical support, site reliability, or DevOps-related roles; Experience with systems administration; Experience with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps); Proficiency in scripting languages (Python, Bash, or PowerShell); Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible etc); Solid understanding of containers and orchestration (Docker, Kubernetes); Experience with cloud platforms (AWS, GCP, or Azure) would be an asset; Excellent command of the English language. Responsibilities Provide Tier 2/3 technical support for customers, resolving product and infrastructure-related issues; Troubleshoot incidents across application, system, and network layers; Manage and improve CI/CD pipelines and automation tools for deployment and monitoring.; Write and maintain documentation, runbooks, and knowledge base articles; Monitor systems, logs, and alerts to proactively identify issues before they impact customers; Participate in an on-call rotation to ensure 24/7 availability of critical systems; Contribute to process improvements to enhance reliability, scalability, and support efficiency.
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