Global Service Delivery Leader — Flexible Work

Il y a 4 heures

Arrondissement of BrusselsCapital, Brussels, Belgique Sopra Steria (Belux) Temps plein
pSopra Steria is seeking a Service Delivery Manager to nurture customer relationships and ensure high-quality service delivery aligned with SLAs. The role focuses on defining and monitoring SLAs, driving automation, and optimizing resource use. /ppYou will be the main liaison between customers and operations, manage accounts, oversee invoicing, and ensure ITIL-compliant processes, CSI initiatives, and risk management across projects up to ~100 days. Multilingual English, Dutch, and French required. /p