Service Delivery Manager

ph3Company Description /h3pSopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so With more than 51.000 colleagues in nearly 30 countries, we rankbr/as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development. /ppThe world is how we shape it. Let’s shape it together. /ph3Job Description /h3pThe Service Delivery Manager is a business relationship manager. You would be responsible for maintaining strong relationships with customers and ensuring high-quality service delivery. This role focuses on defining and monitoring Service Level Agreements (SLAs), driving operational automation, and optimizing the utilization of technical and human resources. The SDM also identify new technical and business opportunities to expand the scope of managed services. /ppKey responsibilities include: /pulliActing as the primary liaison between customers and operational teams, representing customer interests internally while safeguarding company priorities. /liliManaging operational accounts, reviewing tickets and requests, and ensuring alignment with customer expectations. /liliPreparing and validating monthly Service Level Reports and presenting them during steering committee meetings. /liliReporting risks, issues, and business opportunities to internal stakeholders. /liliOverseeing invoicing processes, ensuring accuracy and timely payment follow-up. /liliEnsuring service delivery in compliance with contractual agreements and ITIL processes. /liliDriving Continuous Service Improvement (CSI) initiatives to enhance efficiency and quality. /liliManaging risks—operational, financial, and project-related. /liliHandling critical incidents (including outside business hours) and coordinating resolution efforts. /liliManaging change requests and small to medium-sized projects (up to approximately 100 days), including planning, cost estimation, and PL accountability. /liliSupporting pre-sales activities by validating service offers and accompanying sales teams when needed. /li /ulh3Qualifications /h3pWe’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application /pulliMaster’s degree in a relevant field or equivalent professional experience. /liliExperience as a (technical) Service Delivery Manager /liliKnowledge of Application Management /liliStrong commercial skills, including consultative selling and proposal writing. /liliExcellent written and verbal communication and presentation skills. /liliCustomer-oriented mindset with a strong sense of commitment. /liliAbility to think conceptually while maintaining a pragmatic approach. /liliITIL v4 certification or equivalent. /liliKnowledge of Agile or other project management methodologies. /liliAssertive communication style and adaptability to different audiences. /liliStrong organizational and problem-solving skills.. /liliLanguage: English, Dutch and French are required (both verbally and in writing) /li /ulpbWhat to expect from working at Sopra Steria /b /ppBecome part of a major Tech player in Europe that is recognised for consulting, digital services and software development. Work among high-level professionals who dare to make bold choices to deliver results. /ppAdditionally, you’ll join the Business Line DPS (Digital Platform Services). DPS operates in the industrial, life sciences, public and finance sectors and is focused on core IT, from the front-end to the backend of business platforms. With our services, we ensure the continuity of processes and optimize customers' IT strategy, so they benefit from technological capabilities, control their costs and make platforms current and profitable. /ph3Additional Information /h3pbThis is what you’ll get from us /b /ppDoing what you love? It’s not just a myth at Sopra Steria. Start your way to excellence with the Sopra Steria Academy. Here, experts and coaches push you to be the best version of yourself. But you’re also your own coach, making use of our portfolio of more than 250 (digital) training sessions. Of course, we want you to feel supported and comfortable. That’s why

we offer
a flexible working arrangement (with both local and international opportunities) so you can work in an environment that inspires you. Even if that’s in your backyard. /ppbWe offer a generous employee benefits package that includes: /b /pulliA company car or mobility budget /liliLaptop, phone phone subscription /liliA competitive salary and indefinite contract /liliInsu