Service Delivery Manager

ppMoro Technology Corporation (MTC) is Software Engineering services provider with teams across Europe, Japan and North America. By combining technical expertise with the principles of Japanese craftsmanship, we focus on building high-quality solutions while continuously improving the way we work. Our work spans Automotive and Smart Mobility, helping shape the systems people rely on every day. /p pJoining MTC means becoming part of an international team where you will work on meaningful projects, collaborate with talented colleagues across countries and disciplines, and have the opportunity to learn, grow, and make an impact. /p pWe are Global by Design and Close by Choice. We foster a culture of ownership, continuous learning, and mutual respect, where people are trusted to do their best work. /p h3The impact of the role: /h3 pAs a Service Delivery Manager, you will be responsible for service management and operational stability for a major customer, ensuring stable operations, high service performance and continuous improvement. You will help translate operational needs, service delivery challenges, and business priorities into clear processes, structured plans, actionable improvements, and management-ready outputs. /p pYou will work across customer service delivery, internal IT operations, process design, Kaizen initiatives, reporting, business case preparation, and technical team coordination.
The role combines business analysis, operational governance, stakeholder management, and continuous improvement, helping the IT function become more structured, scalable, and proactive. /p pbOn a typical day, you will: /b /p ul liCoordinate Service Delivery activities, tracking priorities, risks, dependencies, and actions. /li liSupport IT operations, including onboarding, offboarding, assets, access, service requests, and controls. /li liAnalyseprocesses,identifypain points, and design clearer, more efficient workflows. /li liLead or support Kaizen and continuous improvement initiatives across IT and service delivery projects. /li liPrepare operational reports, dashboards, status updates, meeting materials, and management summaries. /li liGather data from tools, tickets, meetings, and stakeholders to support decisions. /li liDefine and track KPIs, SLAs, risks, action plans, and improvement measures. /li liPrepare business cases for tools, staffing, process changes, outsourcing, automation, or technology investments. /li liCoordinate with technical teams to clarify priorities, remove blockers, and make progress visible. /li liSupportprioritisationof requests, projects, incidents, improvements, and operational tasks. /li liDocument processes, decisions, responsibilities, and ways of working. /li liTranslate operational or technical topics into clear business language for stakeholders and management. /li liFacilitate workshops, follow-ups, retrospectives, and problem-solving sessions. /li liChallenge inefficient ways of working and propose practical improvements. /li liHelp ensure IT work is structured, measurable, and aligned with company priorities. /li /ul pbIn order tobe successful in this role you will need: /b /p ul li5 years of experience in service delivery or IT operations /li liExperience in network management or service management. /li liCertification of ITIL /li liExperience in leading and facilitating meetings. /li liExperience or interest in Automotive industry is a plus. /li liExperience in large Japanese corporate environment and culture is a plus. /li /ul h3Perks that match your passion: /h3 pAt MORO TECH, we don’t just talk about supporting our team, we build it into everything we do. Here’s how we invest in you. /p pYour Expertise Rewarded /p ul liA competitive compensation package that grows with your impact. /li liAnnual Performance and Salary Reviews to celebrate your progress. /li /ul pSupporting Your Daily Success /p ul liMonthly Meal Vouchers to fuel your creativity. /li liPremium Private Health Coverage for you and your family. /li liExtra vacation days to recharge and explore. /li /ul pNever Stop Growing /p ul liYearly training budget to master new skills. /li liCutting-edge tech setup with optional upgrades to customize your gear. /li liStructured growth plans and regular progress check-ins. /li /ul pIf you are curious, thoughtful in your approach, and motivated to build technology that lasts, you will find opportunities to learn, contribute, and grow with us. /p pBuilt Together. Built to Last. /p pLearn more about MTC /p /p