UX Analyst

Role: UX Analyst

Location: Brussels, Belgium
Company: Tata Consultancy Services (TCS) Belgium
Employment Type: Full-time

About the Role
We are seeking a highly motivated UX Analyst to help create intuitive, accessible, and user-centered digital experiences. In this role, you will conduct user research, analyze user behavior, evaluate design effectiveness, and collaborate with cross-functional teams to drive evidence-based design decisions. You will play a key role in ensuring products and services meet user needs while adhering to industry standards and accessibility requirements.

Key Responsibilities
Conduct qualitative and quantitative user research to understand user needs, behaviors, and motivations.
Analyze web analytics and UX metrics to identify trends and generate actionable insights.
Plan and conduct usability testing based on human-centered design principles.
Develop and administer surveys, interviews, and feedback collection activities.
Create user personas, customer journey maps, and task flows to support user-centered design.
Perform heuristic evaluations and identify usability issues using established UX principles.
Present research findings and recommendations to stakeholders in a clear and compelling manner.
Collaborate with designers and developers to translate research insights into product improvements.
Conduct A/B testing to evaluate design alternatives and optimize user experiences.
Develop and maintain UX guidelines, standards, and best practices.
Continuously gather user feedback and support iterative product improvements.
Coach and mentor teams on UX methodologies and user-centered design practices.
Ensure accessibility compliance with standards such as WCAG 2.2, EN 301 549, and the European Accessibility Act (EAA).
Maintain a centralized research repository and ensure compliance with privacy and consent requirements.

Required Qualifications
Experience as a UX Analyst, UX Researcher, UX Consultant, Digital Communications Specialist , or similar role.
Demonstrated portfolio showcasing UX projects across multiple industries.
Strong knowledge of UX research methodologies, including usability testing, surveys, interviews, and A/B testing.
Experience with user journey mapping, task flows, wireframing, information architecture, and interaction design.
Familiarity with web technologies and standards, including HTML, CSS, XML, SEO, analytics, and accessibility.
Experience with UX/UI and prototyping tools such as:
Figma
Sketch
Adobe XD
Axure
Balsamiq
Adobe Creative Suite

Accessibility & Standards Knowledge
Strong understanding of:
WCAG 2.2
EN 301 549
European Accessibility Act (EAA)
ISO 9241-210 Human-Centred Design Principles

Certifications (Preferred / Mandatory for Mid-Level Roles)
One of the following certifications or equivalent:
Certified Usability Analyst (CUA)
Certified User Experience Analyst (CXA)
Nielsen Norman Group (NN/g) UX Certification
Certified Professional in User Experience (CPUX)
Google UX Design Professional Certificate
Akendi UX Certification

Key Skills
Strategic stakeholder management and ability to articulate the business value of UX.
Strong presentation and communication skills with the ability to influence decision-making through evidence-based recommendations.
Ability to work independently and collaboratively within multidisciplinary teams.
Results-oriented mindset focused on delivering measurable outcomes.
Strong analytical and problem-solving capabilities.
Commitment to UX quality standards and continuous improvement.
Ability to participate in multilingual environments.
Language: Fluent in English & one of French or Dutch.