Employee Journey Expert

pbShape the future of the employee experience at ING /b /p pAt ING, we believe that great employee experiences create better outcomes for people, teams and customers. As an Employee Journey Expert, you will play a key role in designing and continuously improving one of the most important moments in the employee lifecycle: recruitment. /p pThis is not a recruiter role. /p pInstead, you will look at the journey end-to-end, identifying opportunities to make it simpler, more digital, more efficient and more human. You will bring together data, technology, stakeholder insights and employee feedback to improve how people experience joining ING while ensuring processes remain compliant and future-ready. /p pYou will be part of a team of Employee Journey Experts who improve employee journeys across the entire employee lifecycle within an international context. Together, you will help shape the future of HR at ING through innovation, operational excellence and a relentless focus on employee experience. /p h3About the role /h3 pAs Employee Journey Expert, you are the end-to-end process owner for the recruitment employee journey from an employee experience perspective. /p pYou combine an HR mindset with strong technology, data and change capabilities. You analyse processes, identify pain points, build improvement roadmaps and drive the implementation of new solutions together with local and global stakeholders. /p pYou will operate in a complex environment where global HR platforms and standards need to meet local business, legal and employee requirements. You will work closely with internal and external partners to create a recruitment journey that is both compliant and effortless for employees, candidates and managers. /p pSuccess in this role comes from your ability to connect people, data, technology and business needs into practical improvements that create measurable impact. /p h3Key responsibilities /h3 h3Improve the employee experience /h3 ul liContinuously evaluate the recruitment journey through employee feedback, operational insights and market trends. /li liIdentify moments that matter and design improvements that make the journey more personal, simple, effective and frictionless /li liDrive change initiatives that improve both employee and manager experience. /li /ul h3Drive operational excellence and digital transformation /h3 ul liIdentify opportunities to simplify, automate and digitise processes. /li liHelp shape the future of HR technology by partnering with global product owners. /li liUse data and insights to identify improvement opportunities and support decision-making. /li /ul h3Lead change and deliver improvements /h3 ul liBuild and maintain a clear roadmap of local and global initiatives impacting the recruitment journey. /li liManage projects from idea to implementation and coordinate initiatives across multiple teams and stakeholders. /li liSupport the adoption of new processes, tools and ways of working. /li liEnsure improvements deliver measurable value and sustainable outcomes. /li /ul h3Ensure compliance and process integrity /h3 ul liMaintain strong governance across the recruitment journey. /li liEnsure compliance with risk, legal and regulatory requirements, including employment screening processes and data protection obligations. /li liPartner with business control and risk experts to proactively identify and manage risks. /li /ul h3Build strong partnerships /h3 ul liCollaborate with local HR Business Partners, global HR teams, product owners and external service providers. /li liAct as a trusted advisor on employee experience and process improvement opportunities. /li /ul h3What you’ll bring /h3 pWe believe these are important for success /p ul liExperience improving HR processes, employee journeys or service delivery models. /li liStrong project and change management capabilities. /li liConfidence working with multiple stakeholders and navigating complex environments. /li liAbility to translate data into insights and action. /li liExperience working with HR technologies, enterprise platforms or digital transformation initiatives. /li liA structured approach to problem solving and continuous improvement. /li liStrong communication and influencing skills. /li liCuriosity about emerging technologies, including AI, and how they can improve employee experiences. /li /ul h3Preferred /h3 ul liExperience with Workday or similar HR technology platforms. /li liExperience in talent acquisition, employee experience, HR operations or HR transformation. /li liExperience working in international or matrix organisations. /li liFamiliarity with risk, compliance or governance processes within HR. /li liKnowledge of process automation, analytics or digitalisation initiatives. /li /ul h3What success looks like after 12 months /h3 ul liYou have built a strong network across local and global stakeholder groups. /li liYou are recognised as a trusted expert for the recruitment journey. /li liYou ha