Team Lead Senior Incident Analyst – Energy Sector

h3What you will do /h3pYou will lead and coordinate a second-line incident analysis team working on transactional processing and message exchange systems in the energy sector. Your role combines hands-on incident analysis with team leadership and stakeholder management. /ppAs team lead, you will: /pulliCoordinate the incident analysis team and ensure consistent operational agreements and quality standards across all team members /liliAlign team activities with domain leads and service delivery management /liliCoach and mentor team members, organising knowledge transfer and ensuring solutions are shared across the team /liliManage escalation procedures and coordinate with external stakeholders including distribution grid operators, transmission system operators and suppliers /liliReport on team activities and progress /liliAnalyse complex incidents, identify their impact on systems and market parties, and create workarounds where possible /liliExplain functional and technical issues clearly to customers and IT vendors /liliOrganise feedback loops to the problem and change teams to address recurrent incidents /liliMaintain the knowledge database with documented solutions /liliWork with SQL queries to analyse incidents using the database structure /liliEnsure service procedures are followed and quality control is maintained /liliSupport onboarding and offboarding of team resources /li /ulpYou will work closely with problem and change analysts, IT vendor teams, functional domain leads, the resource manager and the service delivery manager. /ph3What we are looking for /h3pbEssential experience and

skills:
/b /pulli5 years of proven experience as a functional analyst /lili5 years of experience in elaborating business and functional requirements (business process development, BPMN, optimisation, modelling) /lili5 years of experience in team management and reporting on team activities and progress /lili5 years of experience writing, modifying and executing SQL queries /liliAt least 1 year of knowledge of the message exchange domains: structure, rectification, measure and cross /liliAt least 1 year of proven experience in the Belgian energy market /liliProven experience as an incident analyst or in a similar function dealing with incident analysis, definition of workarounds and recovery actions /liliProven experience in coaching and mentoring teams and individuals in a professional environment /liliProven experience in coordination of, communicating to and facilitating with external stakeholders in the utility sector /liliProven experience in drawing up and managing escalation procedures /liliProven experience with third-party management (IT service providers) /liliExperience with incident management or ticketing tools such as TopDesk, Jira, ServiceNow or Atlassian /liliExperience with Azure DevOps and user story creation /liliExperience with data analysis /liliExperience with the MIG (MIG6 and/or MIG DGO) /liliITIL Foundation Certificate /liliScrum Master or Product Owner Certificate /liliVery good knowledge of English (C1 level) /liliGood knowledge of Dutch or French (C1 level) and good knowledge of the second national language (B2 level) /li /ulpbDesirable: /b /pulliExperience with a project methodology /li /ulpbTeam context: /b /ppThis role is part of a larger team request. The supplier must be able to demonstrate that 60% of the proposed team members are well known to each other and have worked together on other assignments for at least 6 months. The supplier should also provide a support model document outlining access to knowledge, expertise, coaching and specialist support, including governance structure. /ph3The setting /h3pThis assignment runs for an initial period of two years starting in February 2027, with the possibility of annual extensions up to a maximum total duration of six years. The team will start with eight people and may scale up or down depending on workload, with one month's notice. /ppYou will work on-site in Brussels for a minimum of two working days per week, in line with the organisation's office attendance policy. Additional on-site presence may be required for project needs, coordination meetings, knowledge transfer or other operational reasons. Occasional travel to other locations or to third-party sites may also be necessary. /ppThe work focuses on the transactional processing and message exchange domains within the energy sector's central market system, excluding batch processing and reporting. /ppYou can join us for this assignment as a freelancer or as an employee of HumanInTech. Same role, same team. If you join as an employee, your employment continues beyond this assignment. When it ends, we’ll work together to find your next assignment. /ppbLocation: /b Brussels /ppbWork address: /b Belgium /ppbEmployer / contracting party: /b HumanInTech /ppbApplications close (Brussels time): /b November 4, 2026 at 1:00 AM /ppbEngagement: /b Freelance or employed by HumanInTech /ppbWorking