Service Coordinator

Service Coordinator & Functional Designer

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Location: Hybrid — 2 days on-site, 3 days flexible

Start: As soon as possible

We are looking for a Service Coordinator & Functional Designer to join a small, collaborative team supporting a range of internal corporate applications.

This is a versatile role combining project coordination, functional analysis, stakeholder management and second-line support. You will work closely with internal IT teams, business stakeholders and external technology partners to ensure applications and projects run smoothly.

The role

As a Service Coordinator, you will:

• Coordinate activities between internal IT teams, including infrastructure and networking, and external vendors.
• Act as the central point of contact for assigned projects and initiatives.
• Follow projects from setup and implementation through to aftercare.
• Coordinate stakeholders, actions, timelines and communication.
• Support second-line analysis and resolution of application-related issues.

As a Functional Designer, you will:

• Analyze incoming business requirements, questions and issues.
• Perform initial diagnosis and identify the appropriate solution path.
• Translate requirements and problems into clear, structured functional specifications.
• Work with technical teams or third parties to ensure requirements are correctly understood and implemented.
• Design test scenarios and coordinate testing activities for selected projects.

This is not a hands-on development role. The focus is on understanding business needs, analyzing situations and clearly specifying what needs to be delivered.

What you will work on

You will contribute to a variety of applications and projects supporting internal services, including:

• Healthcare and workplace support applications
• Restaurant and catering applications
• Facility management solutions, including ServiceNow
• Access management and badge control systems

Examples of upcoming activities include supporting the implementation of new applications, coordinating vendors and internal IT teams, managing testing activities and providing second-line support to users.

What we're looking for

We are looking for someone with approximately 3–4 years of relevant professional experience. This role is suited to a solid junior-to-mid-level professional rather than a recent graduate or highly senior profile.

You bring:

• Strong communication and stakeholder management skills.
• Excellent analytical and problem-solving abilities.
• Experience coordinating projects or multi-party activities.
• The ability to move comfortably between different applications, projects and stakeholder groups.
• Experience with project planning and follow-up.
• A structured approach to documenting requirements and writing functional specifications.
• An agile mindset is a plus.
• Familiarity with SQL is an advantage, but not essential.
• An interest in learning ServiceNow and contributing to basic configuration is a plus.

You do not need to be a developer. xirbnpk What matters most is your ability to understand, analyze, coordinate and communicate.

Languages

• French and Dutch: fluent/native level required
• English: professional working proficiency required

If you're a versatile IT professional who enjoys combining functional analysis, coordination and stakeholder management, we'd be happy to hear from you.