customer care german

Il y a 2 heures

Brussels, Brussels, Belgique Jobbydoo Temps plein
We are currently seeking enthusiastic, customer-focused German-speaking Customer Care Agents to join and strengthen our growing banking support team. In this role, you will serve as the primary point of contact for our banking customers, providing high-quality support and handling cases with care and precision. Previous experience in the banking sector is not required—we provide comprehensive end-to-end training to ensure you are fully prepared and confident from day one.
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key responsibilities

Key Responsibilities
- Provide professional customer support to German-speaking clients via phone, email, or chat.
- Handle customer inquiries, manage files, and ensure thorough administrative follow-up on cases.
- Maintain high standards of service, professional communication, and customer satisfaction.
- Successfully complete required regulatory training (FSMA) during onboarding.
- qualifications Profile Requirements
- Essential Criteria:
- High School Diploma (or equivalent secondary education).
- Native or C2-level proficiency in German (both written and spoken).
- Proficiency in English or French (required for internal communication and to complete the mandatory FSMA training, which is conducted in English/French).
- Desired Skills &

Qualifications:
- Excellent communication skills and a professional attitude.
- Previous experience in a customer-facing or customer support role is strongly preferred.
- Strong administrative skills and comfort with managing client documentation.
- Eagerness to learn and adapt within a structured environment. share this job.