German + English speaking Customer Care Associate

Il y a 4 heures
Brussels, Belgique Qover Temps plein

Who we are :

About Qover:

We are Qover, a leading insurtech scale-up that has raised $100 million. With an international team of 160+ colleagues based in Brussels and beyond, we help companies orchestrate digital embedded insurance experiences — creating meaningful connections with their community and enabling their success.

Since Qover was founded in 2016, our co-founders have had a clear vision of the future of insurance: it must be simple, transparent, and accessible across borders — a global safety net.

Our platform protects 15M+ users across 32 European countries and works with longstanding partners like Revolut, Mastercard, BMW, Canyon, and Monzo, among many others.

for more about what we do

What you’ll do 🛠

As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers in German and English. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding.
In this role you will:
● Handle customer inquiries via email and phone in German and English
● Listen, understand and summarise customer needs clearly
● Guide customers through procedures and help them with claims information
● Track and log requests, complaints and outstanding actions
● Translate insurance language into clear, customer-friendly explanations (training provided)
● Support inbound sales conversions by providing helpful product insights
● Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates
No worries if you’re new to insurance – we provide comprehensive training to set you up for success 💪

Who we’re looking for 💡

● Native-like proficiency in German and English (both written & spoken)
- Any additional language (German, French etc.) is a plus.
● Young graduate with a MA or BA degree in languages, business or related.
● A passion for excellent customer service
● Prior experience in customer support or handling customer calls is a plus
● Comfortable with computers and quick to learn new systems
● Able to multitask and prioritise effectively in a fast-paced setting
● A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment

What’s in it for you:

  • A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
  • 28 days off (8 extra days on top of the 20 legal days)
  • A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
  • A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
  • A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
  • The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs

  • German/English Customer Care Associate

    Il y a 3 jours

    Brussels, Brussels-Capital, Belgique Qover Temps plein

    Who we are : About Qover: We are Qover, a leading insurtech scale-up that has raised $100 million. With an international team of 160+ colleagues based in Brussels and beyond, we help companies orchestrate digital embedded insurance experiences — creating meaningful connections with their community and enabling their success. Since Qover was founded in...

  • Dutch + English speaking Customer Care Associate

    Il y a 4 heures

    Brussels, Brussels, Belgique Qover Temps plein

    Who we are : About Qover: We are Qover, a leading insurtech scale-up that has raised $100 million. With an international team of 160+ colleagues based in Brussels and beyond, we help companies orchestrate digital embedded insurance experiences — creating meaningful connections with their community and enabling their success. Since Qover was founded in...

  • customer care agent

    Il y a 3 heures

    Brussels, Brussels, Belgique Jobbydoo Temps plein

    We are currently seeking enthusiastic, customer-focused German-speaking Customer Care Agent to join and strengthen our growing banking support team. In this role, you will serve as the primary point of contact for our banking customers, providing high-quality support and handling cases with care and precision. Previous experience in the banking sector is...

  • customer care german

    Il y a 3 heures

    Brussels, Brussels, Belgique Jobbydoo Temps plein

    We are currently seeking enthusiastic, customer-focused German-speaking Customer Care Agents to join and strengthen our growing banking support team. In this role, you will serve as the primary point of contact for our banking customers, providing high-quality support and handling cases with care and precision. Previous experience in the banking sector is...

  • Customer Success Expert

    Il y a 3 mois

    Brussels, Brussels-Capital, Belgique Cowboy Temps plein

    In 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban environments...

  • German + English speaking Customer Care Associate

    Il y a 4 jours

    Brussels, Belgique Qover Temps plein

    Who we are :    About Qover: We are Qover, a leading insurtech scale-up that has raised $100 million. With an international team of 160+ colleagues based in Brussels and beyond, we help companies orchestrate digital embedded insurance experiences — creating meaningful connections with their community and enabling their success. Since Qover was founded...

  • Dutch + English speaking Customer Care Associate

    Il y a 4 jours

    Brussels, Belgique Qover Temps plein

    Who we are :    About Qover: We are Qover, a leading insurtech scale-up that has raised $100 million. With an international team of 160+ colleagues based in Brussels and beyond, we help companies orchestrate digital embedded insurance experiences — creating meaningful connections with their community and enabling their success. Since Qover was founded...

  • Exciting Opportunity for Junior Multilingual Graduates in Brussels as a Claims Associate !

    Il y a 4 jours

    Brussels, Belgique Qover Temps plein

    Kick start your career at Qover, a leading insurtech scale-up that has raised $100 million to date. With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.   Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it has to be simple,...

  • Customer Success Expert

    Il y a 4 semaines

    Brussels, BRU, Belgique Cowboy NV Télétravail Temps plein

    In 2018, Cowboy introduced the most beautiful, simple, and connected electric bike for urban riders. With a vision to be the ideal mode of transport, Cowboy has transformed the electric bike to be a fully connected ecosystem that our riders experience every day. Over time, the cultural impact we imagine is one of creating the living city - urban environments...

  • Trainee

    Il y a 2 mois

    Brussels, Belgique Syensqo Temps plein 1 100 € Contrat

    Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...

Emplois similaires à Brussels

Villes principales