Disputed Cases Officer
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Are you a driven professional with a passion for case management and legal processes? As a Case Manager for Disputed Matters, you’ll play a key role in managing communication, negotiations, and legal proceedings related to disputed cases. You’ll work in a professional environment where you can make the most of your French and Dutch language skills. With a temporary contract lasting several months and opportunities for further development, this position offers you a unique chance to gain valuable experience in the debt collection industry. Are you ready to make a positive impact?
- You handle both incoming and outgoing phone calls;
- You process incoming and outgoing written correspondence and emails;
- You use and manage the tools provided, such as wage garnishments, payment arrangements, and negotiations;
- You use the available software efficiently;
- You initiate legal proceedings through attorneys and bailiffs;
- You comply with applicable work procedures and laws.
- Is bilingual in Dutch and French;
- Is proficient in standard IT tools such as MS Office (Excel, Word, Outlook);
- Has some experience in the debt collection sector, with a strong preference for knowledge of processes such as debt collection management, negotiations with debtors, and dispute resolution;
- Experience with specific software is a major plus;
- Is results-oriented and treats customers with respect;
- Can think critically and is able to proactively solve problems;
- Manages his or her time and workload effectively and has strong planning and organizational skills;
- Possesses excellent verbal and written communication skills.
- A temporary contract lasting several months;
- A full-time position;
- Mentoring and training during the onboarding period;
- A professional and organized work environment;
- Valuable experience in a banking and administrative setting.
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