Hays - Senior Support / System Engineer

Il y a 12 heures
remote wallonia belgium, Wallonia Hays Temps plein
Your new rolebr/br/As a Senior Support/ System Engineer, you will take on a broad and hands-on position combining System Engineering, Microsoft 365 administration and 1st, 2nd and 3rd line support. This is not a purely infrastructure-focused role. You enjoy being close to users and are willing to remain actively involved in support activities, including first-line support.br/br/Your responsibilities includebr/br/Providing 1st, 2nd and 3rd line IT support to users across Europebr/br/Troubleshooting Hardware, software, Microsoft 365 and infrastructure-related incidentsbr/br/Managing and administering Microsoft 365, Entra ID, Azure, Windows and EndPoint devicesbr/br/Coordinating onboarding, offboarding and user access requestsbr/br/Handling incidents, service requests, problems and changes within an ITIL-based environmentbr/br/Working with Jira and Confluence for ticket management, documentation and knowledge sharingbr/br/Supporting the rollout and further adoption of Jira and Confluence within the organizationbr/br/Collaborating with external IT vendors and service providersbr/br/Contributing to IT projects, operational improvements and technical documentationbr/br/Providing backup and support to colleagues within the teambr/br/The role is based in Waterloo and includes occasional travel to European offices, approximately once per month.br/br/Your profilebr/br/To succeed in this role, you combine strong technical expertise with a service-oriented mindset. You havebr/br/Language skills are essential: Dutch and English are fluent, and ideally a good level of Frenchbr/br/A bachelor's degree in IT or equivalent experiencebr/br/At least 5 years of experience as a System Engineer, IT Support Engineer or similar positionbr/br/Strong knowledge of Microsoft 365, Azure, Entra ID and Windows environmentsbr/br/Experience across 1st, 2nd and 3rd line support environmentsbr/br/Previous experience working with Jira as a ticketing or IT service management platformbr/br/Experience using Confluence for documentation and knowledge managementbr/br/Familiarity with ITIL processes and service management principlesbr/br/You are independent, approachable, flexible and comfortable working in a flat organization where collaboration and mutual support are key.br/br/What you'll get in returnbr/br/Permanent full-time contractbr/br/Gross salary between EUR4,000 and EUR5,000, depending on experiencebr/br/Company car with fuel card (Europe)br/br/Group insurance and hospitalization insurancebr/br/Extra-legal pension planbr/br/Performance-related bonusbr/br/Homeworking allowance and internet compensationbr/br/Laptop setup including screen, docking station, webcam and headsetbr/br/Training opportunities relevant to your rolebr/br/Flexible

working hours
br/br/Up to 1-2 days of homeworking per weekbr/br/Modern working environment with cafeteria and fitness facilitiesbr/br/Exposure to international IT operations and cloud technologiesbr/br/What you need to do nowbr/br/Are you interested in this role? Please click 'apply now' to forward an up-to-date copy of your CVbr/br/

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