ADOPTION / PROJECT MANAGER MICROSOFT M365 (BUSINESS – IT)

JOB TITLE: ADOPTION / PROJECT MANAGER MICROSOFT M365 (BUSINESS – IT)
LOCATION: 1020 BRUSSELS, BELGIUM
LANGUAGES: ENGLISH, DUTCH, FRENCH
WORK MODE: 100% (FULL TIME&ONSITE)
CONTRACT DURATION: ASAP - 10/11/2026+ WITH POSSIBLE OF EXTENSION

JOB DESCRIPTION
BACKGROUND
The Client has deployed Microsoft 365 and is migrating several versions of legacy Office to this single foundation.
In the absence of coordination, three risks are identified: the anarchic multiplication of collaborative spaces, the dispersion of documents, and insufficient adoption of solutions due to a lack of understanding of the new possibilities for organizing work that they offer.
This third risk is the most structuring: having the tools is not enough if the teams do not perceive the interest in their daily activity.

Objective:
The mission aims to coordinate the adoption of Microsoft 365 across all departments, to train and coach users — including individually and in large numbers — and to make the link between business needs and technical managers in order to frame configuration choices in the best interests of IT and business, while respecting hospital constraints: security, patient data privacy, regulatory compliance.

SCOPE:
The scope covers all Microsoft 365 suite solutions made available to agents, with priority given to Teams, Outlook, SharePoint, OneDrive and Copilot. Adoption and support of users: design and run a training system adapted to the different profiles (caregivers, administrative staff, management), provide local coaching, including individual coaching, and lead a network of internal relays ("digital champions") in each department.
Business – IT scoping: arbitrate with technical managers the structuring configuration decisions — organization and nomenclature of spaces, controlled creation, internal and external sharing, sensitivity labels, data loss prevention, retention and life cycle — and trace the trade-offs. Project coordination: establish and maintain the project plan, lead comitology, monitor risks and dependencies, produce reporting.
An ability to design and develop automations (Power Automate) as well as a good understanding of identity and access mechanisms is an important asset and will be valued during the evaluation of applications.

DELIVERABLES:
Project plan; Microsoft 365 usage charter validated by the Steering Committee; model of organization of spaces by department and by project; rules for the governance of the life cycle of spaces; training and communication plan; adoption dashboard and monitoring reports.

DESIRED PROFILE:
Profile combining Microsoft 365 adoption and change management with a strong project coordination capacity, having worked in a complex environment (hospital or public sector).
Mastery of M365 governance models (nomenclature, space lifecycle, rights management, archiving).
Proven ability to train and support non-technical users, both collectively and individually, and to attract the support of teams whose first priority is care.
Ability to interact with technical profiles to frame the configuration.
GDPR sensitivity and health data.

EXPECTED RESULTS:
Consistent and sustainable adoption of tools in all directions, reduced anarchic creation of spaces, documented practices, better compliance and increased productivity — all in the service of a common and shared digital culture.

SKILLS:
Automation and integration (Power Automate / API / interoperability
Change Management
Cybersecurity & Compliance (NIS2, GDPR, ISO 27001
Identity and Access Management (IAM / Azure AD / Entra ID)
Document governance & records management
Microsoft 365
Project management
Reporting and usage analysis (Power BI / M365 Analytics)