IT Support Engineer

NISH Tech BV is looking for an experienced Onsite Support Engineer to provide hands-on IT support across multiple locations in Belgium, including Brussels, Rotselaar and Wevelgem. You will be responsible for ensuring the smooth operation of end-user devices, workplace technologies and meeting-room systems, while delivering timely and effective technical support to users.

In this role, you will troubleshoot Windows devices, Microsoft 365 applications, Apple and Android mobile devices, connectivity issues and audiovisual equipment. You will also support device management through Microsoft Intune or other MDM solutions, manage incidents and service requests through ServiceNow or equivalent ITSM tools, and collaborate with infrastructure, network, security and workplace teams.

Key Responsibilities

• Provide onsite and remote support for Windows laptops, desktops and peripherals.
• Troubleshoot hardware, software, operating system and application-related issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive and Office Suite.
• Install, replace, upgrade and manage end-user devices.
• Support and troubleshoot Apple iPhones, iPads and Android devices.
• Configure email, Teams, VPN and mobile applications.
• Manage device enrolment and configuration through Microsoft Intune or other MDM solutions.
• Support Microsoft Teams Rooms and video conferencing technologies.
• Troubleshoot meeting-room equipment, including displays, cameras, microphones, speakers and collaboration devices.
• Perform pre-meeting checks and provide executive meeting support when required.
• Coordinate with audiovisual vendors on complex issues and maintenance activities.
• Provide onsite hands-and-feet support to infrastructure, network, security, server and workplace teams.
• Perform cable patching, equipment installation, device replacement and connectivity validation.
• Manage incidents and service requests through ServiceNow or equivalent ITSM tools, ensuring SLA compliance and timely resolution.
• Maintain accurate IT asset and CMDB records, and participate in site audits, technology refresh projects and operational improvement initiatives.

Required Skills

Mandatory Skills

• Strong knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft 365, including Teams, Outlook and OneDrive.
• Experience supporting Android smartphones and tablets.
• Knowledge of Microsoft Intune and mobile device management (MDM).
• Experience with Microsoft Teams Rooms and meeting-room technologies.
• Basic networking knowledge, including LAN, Wi‑Fi, TCP/IP and VPN.
• Familiarity with ServiceNow or equivalent ITSM ticketing systems.
• Hardware troubleshooting and IT asset lifecycle management.
• Dutch proficiency – required.

Nice-to-Have Skills

• Experience providing executive meeting support.
• Experience coordinating with audiovisual vendors.
• Experience supporting infrastructure, network, security and server teams.
• Experience participating in site audits and technology refresh projects.

Experience

• 8-10 years of relevant experience.
• Relevant experience in onsite IT support, desktop management and end-user workplace support is required for the responsibilities described.

Languages

• Dutch: Required.

Location & Work Model

• Locations: Brussels, Rotselaar and Wevelgem, Belgium.
• Openings: Multiple positions across the specified locations.

About NISH Tech BV

NISH Tech BV is a technology and recruitment partner connecting skilled IT professionals with challenging projects across Belgium and Europe. We focus on creating strong matches between professionals and organizations through technical expertise, market knowledge and a personal approach. Our goal is to build long-term professional partnerships through quality, transparency and reliable recruitment support.