Service Delivery Manager, Food

h3Job Description /h3pAt Tetra Pak, we make food safe and available everywhere. Through our innovative processing and packaging solutions, we support food producers around the world in delivering safe, high-quality products to consumers. We are looking for a Service Delivery Manager to lead our field service operations in Belgium. In this role, you will manage and develop a team of Service Engineers while ensuring the delivery of high-quality technical services to our customers. You will play a key role in supporting customer satisfaction, developing team capabilities, and driving operational excellence. Working closely with customers, planners, account managers and technical specialists, you will contribute to the continued growth and success of our service business. You will be based in Groot-Bijgaarden, Belgium and report to the Customer Service Operations Director France Benelux. /ph3What You Will Do /h3ulliLead, coach and develop a team of approximately 10-12 Service Engineers. /liliSupport competence development and ensure the team is prepared for current and future customer needs. /liliFoster a strong culture of safety, collaboration and continuous improvement. /liliEnsure maintenance, troubleshooting, upgrades and installation activities are delivered to the highest quality standards. /liliDrive customer satisfaction through effective service delivery and timely resolution of issues. /liliSupport engineers in addressing complex technical challenges and customer escalations. /liliWork closely with customers and account teams to identify opportunities for service improvement. /liliCollaborate with planning functions to optimize resource allocation and operational efficiency. /liliMonitor team performance, utilization and service quality. /liliEnsure compliance with company policies, health and safety regulations, and HR processes. /liliContribute to the achievement of operational and financial objectives for the service organization. /li /ulh3Profile Description /h3h3We believe you have /h3ulliA technical or engineering degree, or equivalent experience. /liliFluent knowledge of Dutch and English. Knowledge of French is considered a strong advantage. /liliProven experience in service operations, field service management or a related technical environment. /liliPrevious experience leading and developing teams, including remote team members. /liliStrong coaching and people management skills. /liliA customer-focused mindset and a practical approach to problem solving. /liliGood understanding of mechanical, electrical and automation systems. /liliExperience in packaging, processing, food manufacturing or a related industry is an advantage. /liliStrong communication and stakeholder management skills. /liliWillingness to travel regularly within Belgium (3 days on average a week). /li /ulh3We Offer /h3ulliA variety of exciting challenges with ample opportunities for development and training in a truly global landscape /liliA culture that pioneers a spirit of innovation where our industry experts drive visible results /liliAn equal opportunity employment experience that values diversity and inclusion /liliMarket competitive compensation and benefits with flexible working arrangements /li /ulpThis job posting expires on 31 October, 2026 /ppDiversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide. /p