CUSTOMER EXPERIENCE

Il y a 3 jours

Arrondissement de BruxellesCapitale, Bruxelles, Belgique Michael Page International (Belgium) Temps plein

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Drive customer experience and service quality initiatives across European market
Warehousing & Consumer Services - Operational Management - Brussels area

About Our Client

Our client is a leading European consumer services organization operating across multiple international markets.
Recognized for its customer-centric approach, the company continuously invests in service excellence, operational efficiency and process improvement.

Job Description

Monitor and assess customer interactions and service quality performance to identify trends, gaps and opportunities for improvement.
Design, coordinate and manage customer experience assessment programs, including quality audits and mystery shopping initiatives across multiple countries.
Analyze customer feedback, operational performance metrics and quality data to support informed decision-making.
Map and evaluate customer journeys across channels, identifying friction points and recommending practical improvement actions.
Collaborate with operational and regional stakeholders to support the implementation of service quality and customer experience initiatives.
Prepare insightful reports, dashboards and presentations for leadership teams, translating data into clear business recommendations.

The Successful Applicant

Bachelor's or master's degree, or equivalent professional experience.
3-5 years of experience in Customer Experience, Service Quality, Operational Excellence, Business Analysis or a related field.
Strong analytical mindset with the ability to interpret complex data, identify trends and transform insights into actionable recommendations.
Advanced proficiency in Excel, Power BI and reporting tools.
Excellent communication and stakeholder management skills, with the ability to work effectively in a multicultural environment.
Able to work autonomously in a cross-functional environment.
Fluent in English and French or Dutch; additional European languages are considered an asset.
Flexible to travel across Europe (approximately 20%).

What's on Offer

Permanent contract.
A highly autonomous and project-driven role with exposure to multiple European markets.
The opportunity to contribute directly to customer experience excellence and continuous improvement initiatives across a European organization.
Attractive compensation package with comprehensive benefits (company car, insurance etc.).
Long-term development opportunities.