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Microsoft Dynamics CRM Manager
il y a 2 semaines
Location: Brussels, Belgium (Hybrid)
About Us:
Our client is a leading global company based in Belgium. They are committed to delivering exceptional services to their clients, and we rely on cutting-edge technology to achieve our goals. As they continue to grow, we are seeking a skilled Microsoft Dynamics CRM Manager to join their dynamic team and lead our CRM initiatives.
Job Description:
As the Microsoft Dynamics CRM Manager, you will be responsible for the planning, implementation, and management of our CRM system, specifically Microsoft Dynamics CRM. You will play a pivotal role in optimizing customer relationships, streamlining processes, and improving overall efficiency within the organization.
Key Responsibilities
- CRM Strategy and Planning:
- Develop and execute a comprehensive CRM strategy aligned with the company's goals and objectives.
- Identify opportunities for CRM system enhancements and improvements.
- CRM Implementation:
- Lead the implementation of Microsoft Dynamics CRM, ensuring smooth integration with existing systems.
- Customize and configure CRM to meet the specific needs of the organization.
- Oversee data migration and ensure data accuracy within the CRM.
- User Training and Support:
- Provide training and support to CRM users across different departments.
- Troubleshoot and resolve CRM-related issues on time.
- Data Analysis and Reporting:
- Utilize CRM data to generate insights and reports for management.
- Monitor and analyze customer and sales data to identify trends and opportunities for improvement.
- CRM Maintenance and Upkeep:
- Ensure the CRM system is up to date with the latest software updates and patches.
- Perform regular data hygiene activities to maintain data integrity.
- Collaboration and Communication:
- Collaborate with cross-functional teams to ensure CRM aligns with various departmental needs.
- Communicate CRM-related updates and changes to stakeholders.
Requirements
Qualifications:
- Bachelor's degree in Business, IT, or a related field. A Master's degree is a plus.
- Proven experience in Microsoft Dynamics CRM administration and management.
- Strong understanding of CRM best practices and principles.
- Excellent project management skills.
- Proficiency in data analysis and reporting tools.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Fluency in Dutch and English. French is a plus.
Benefits
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge CRM technology.
- A collaborative and innovative work environment.
- Career development and growth opportunities.
If you are a passionate and experienced CRM professional looking to make a significant impact in a growing organization, we encourage you to apply and join the team
