Junior IT Support Officer

il y a 3 jours

Ixelles, Région de Bruxelles, Belgique Solvay Brussels School Lifelong Learning Temps plein

We are looking for a motivated IT Support Officer to support to the day-to-day activities of the whole SLL team.

Are you looking to be part of a team where your ideas are valued, and you can see the direct impact of your work? Do you love challenges and have a "go-getter" attitude? Do you want to be part of the Solvay Lifelong Learning team to have a positive impact on society? Then we want to meet you

ABOUT Solvay Brussels School of Economics and Management and Solvay Lifelong Learning.

Located in Brussels, the heart of Europe, and part of the Université Libre de Bruxelles (ULB), Solvay Brussels School is a leading business school in Belgium.

Connected to the School, Solvay Lifelong Learning's mission is to answer the lifelong learning needs of managers with a programme portfolio that includes Open Enrolment Programmes (incl. short seminars and executive masters), Customer-specific programmes (fully customized for companies), MBA and Advanced Masters. We cover the main management practices, from General Management to more specialized disciplines such as Leadership, Digital Transformation, Finance, Innovation, Marketing and much more.

YOUR ROLE
Your role is essential in ensuring a smooth IT and Customer experience by optimizing hybrid collaboration, and maintaining a secure and efficient digital and on-site  workspace for all users.

You will report to the Operations Director, you will provide first, second, and occasionally third-line support to end users, including professors, participants, and staff.

Your key responsibilities include:

IT Support & Hardware Maintenance

  • Install, configure, and maintain laptops, tablets, and smartphones, ensuring optimal performance of both hardware and software.
  • Set up and manage printers, high-volume scanners, and other office equipment.
  • Provide technical support for a wide range of collaboration and business tools, including educational & communication platforms, administrative systems, finance and marketing tools, CRM solutions and all other internal IT tools.
  • Oversee the maintenance and configuration of hybrid learning spaces, ensuring the smooth operation of projectors, interactive screens, and audio-visual equipment while providing technical assistance for in-person, hybrid, and remote sessions.
  • Manage back-office applications to ensure smooth system operations, diagnose isolated vs. systemic issues, and escalate them when necessary.
  • Monitor network performance, troubleshooting connectivity issues related to LAN, TCP/IP, VPN, and cloud-based services
  • Support automation and IT standardization through tools such as software packaging and automated deployments.

Performance Monitoring & Knowledge Sharing

  • Contribute to the development of IT performance indicators to track support efficiency and optimize response times.
  • Organize knowledge transfer sessions with colleagues to enhance the team's overall technical expertise.
  • Document IT issues and resolutions to improve troubleshooting processes and build an internal knowledge base.

Infrastructure Support:

You will also have to assist the organisation of the infrastructure in hand with the office & logistic coordinator to smooth the organization of our programmes and workplace. 

  • Reservation of rooms and auditoria
  • Logistical support and monitoring with programme coordinators (materials, case supplies, catering, rooms management, etc.)
  • Help in the office management (mails distribution, staff meeting, stock management & materials order,....)
  • Back-up of the Office & Logistic Coordinator

You will also participate to transversal projects that would require your help.

Requirements

  • Must-have skills and mindset
    • A higher secondary education diploma or a Bachelor's degree in IT or Computer Science,  or equivalent experience.
    • Proficiency in French and good knowledge in English (spoken and written)
    • Strong knowledge and curiosity of hardware and software, including operating systems.
    • Basic understanding of IT infrastructure, including LAN, TCP/IP, security protocols, Windows domains, and network printing, enabling effective troubleshooting and diagnosis.
    • Familiarity with ITIL processes is a plus.
    • Proactive and solution-oriented mindset, with a strong commitment to finding structural solutions to recurring issues.
    • Ability to work in a structured manner, effectively prioritizing tasks and managing workload.
    • Excellent communication skills and the ability to remain calm under pressure.

Benefits

  • An exciting role in a young, dynamic, and engaged team within a renowned brand committed to high-quality education.
    • A Full-time permanent employment contract (open-ended).
    • A multidisciplinary and multicultural work environment.
    • A role with high autonomy and diverse external interactions.
    • Valuable networking opportunities within both the academic and corporate sectors.
    • A stimulating learning environment with opportunities for professional development.

Important: Applicants must hold a valid work visa for Belgium.

HOW TO APPLY

If you meet these criteria, we invite you to submit your CV and motivation letter.

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