Job | Program Manager Customer

Looking for a new challenge in Program Management? Look no further, we have just the job for you. DKV Belgium, a loyal partner in insurance, but there’s more than meets the eye —we’re a dynamic team of around 500 engaged colleagues driving digital transformation. As part of the international Munich Re Group, we proudly lead private health insurance in Belgium, supporting our clients during good and difficult times. You will arrive in an environment where everybody is able to be who they are, where you can get the most out of yourself day in and day out, with the support of your colleagues. Together, we put our values of success, diversity, collegiality, and development into practice every day to strengthen the trust of our two million clients. Sounds like a plan? Continue reading What the key tasks will look like We are looking for an experienced Customer & Digital Transformation Manager to join our Transformation team. You will join a 16-people team consisting of transformation leads, business analysts, change/lean leads, a BPM expert, a strategy manager and a transformation analyst. Your personal focus will be twofold, whereas you will be managing a team of transformation leads (project managers), business analysts and change leads on one hand, and managing programs across our digital transformation journey, with a focus on new technologies and customer journeys on the other. People management of transformation leads, business analysts, BPM expert and change leads Lead and Develop: inspire and motivate your team, align team with strategic objectives and plan for success Knowledge sharing: facilitate and build knowledge within and across teams Personal development: facilitate and guide team members to grow and improve along their careers Overarching program management in digital transformation and implementation of new technologies Interdependencies and prerequisites: managing dependencies between projects and identifying prerequisites for successful project/program delivery Identify and Mitigate: Recognize and address risks, issues, and roadblocks Planning: financial, resource and delivery planning for program, aligned with corporate strategy Governance: implement program governance and compliance Communication: internal and with group (ERGO, Munich Re, ExCom and Board) Required skills and competencies Education and Experience: Master’s degree in Business, Management, IT, or a related field (or equivalent in experience), with 5+ years in program/project management and a proven track record in managing (project) teams. Experience within the insurance business is a strong plus. Leadership and Organizational Skills: Strong leadership and people management abilities, excellent organizational skills. Structure and result-driven : structured way-of-working related to program follow-up and result-oriented mindset Methodologies and Management: Good knowledge of budgeting, resource management, risk management, and great problem-solving skills. Communication and Deadline Handling: Excellent communication, presentation, and interpersonal skills at all levels (from operations to C-level) and in an international context, with the ability to manage multiple priorities. Want to grow with us? At DKV we offer you a varied job with growth opportunities (thanks to training, coaching, growth projects, and internal mobility) and all this at a prime location in the heart of Brussels. Besides a competitive gross salary, we offer an extensive standard package of extra-legal benefits such as: insurance package (hospitalization, ambulatory insurance, guaranteed income insurance, pension plan) a year-end premium, collective company premium, and individual bonus flex reward-plan meal and eco vouchers internet and homeworking allowance car or mobility budget  Moreover, you can count on an attractive leave scheme (up to 34 days), flexible working hours, and the possibility to work from home up to three days a week. This way of hybrid working guarantees you a good balance between work and your private life. We are an equal-opportunity employer. All aspects of employment are based solely on performance, competence, conduct, or business needs. If you require any support or access requirements, we encourage you to advise us at the time of your application so that we can make any reasonable adjustments needed to support you through your recruitment journey.