Provision of IT Technical Support

il y a 4 jours


Zaventem, Flandre, Belgique BREVCO Temps plein

 

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

·         Higher vocational training in a relevant discipline with 2 years post-related experience, or secondary educational qualification with 4 years post-related experience

·         Good knowledge of IT administration tools used in ICT Service Management (e.g. Microsoft Configuration Manager)

·         Knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS Office and Adobe

·         Good working knowledge of IT hardware and auxiliary computer equipment

·         Broad knowledge of computer network technology in a Microsoft Windows environment

Desirable Qualifications/Experience:

·         Microsoft Certified Desktop Support Technician (MCDST) Certification

·         ITIL Certified in Service Operations

·         Prior experience of working in an international environment comprising both military and civilian elements

DUTIES/ROLE:

·         Provide first and second level support of end-user ICT assets

·         Conducts equipment testing to and from the supply line, documents serviceability status

·         Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets

·         Updating inventory databases

·         Perform the enrolment or handout of all staged devices to the end user

·         Investigates and resolves technical issues in a systematic approach

·         Maintains sound knowledge on implemented technologies




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