Junior Customer Support Specialist

Junior Customer Support Specialist (NL/FR) Location: Braine L’Alleud – Hybrid (2–3 days per week in the office) Start Date: ASAPWhat we offer 29 holidays + your birthday off , hospitalisation cover (Alan) + group insurance & pension , a generous mobility allowance , WFH net allowance , meal vouchers ️ plus a friendly, international team and plenty of room to grow .Recently graduated? A digital native who enjoys exploring apps and solving tech challenges? Ready to kickstart your career with hands-on experience at an international SaaS B2B company? This is your chance As a Junior Customer Support team member, you’ll step straight into a customer-facing role, helping our users get the most out of our product and keeping customer satisfaction high. Your work will make a direct impact on this success.What you’ll be doing:Be the first line of support for our customers, from small businesses to large enterprisesHandle around 130–150 user requests weekly via chat, email, and phone with your teamUnderstand customer problems, investigate the root cause, and propose solutions that fit their needs, whether it’s using a specific feature, resolving a bug, or finding a workaroundWork alongside the Development and Products teams to find solutions when issues require deeper investigationCollaborate closely with Customer Success Managers to share insights about customer accounts, spot potential risks or opportunities, and make sure customers get proactive and tailored support when neededContribute to internal projects, such as improving our chatbot, enhancing help desk content, or cross-departmental initiativesMaster essential support tools like Intercom, Aircall, and JIRAMake sure customers feel guided, valued, and helped, as quickly and effectively as possibleWhat’s next for you?We’re serious about growing our people. Previous Support team members have moved into Customer Success, Sales, and other roles. Whether you want to stay technical or develop your customer relationship skills, we’ll support your journey.About you:Fluent Dutch and French, plus a good level of EnglishA natural problem-solver, with a high level of accuracy and attention to detail, who enjoys helping customers get the most out of a productStrong communication skills with a customer-first mindset. You’re comfortable talking via chat, email, and phoneCommitted to ensuring ticket support continuity and following through on issues until they are fully resolved or escalating when neededOrganized and able to manage multiple requests without losing focus on quality and customer satisfactionCurious and eager to explore different topics beyond your day-to-day tasksComfortable working autonomously while collaborating effectively with othersDriven, self-motivated, enthusiastic and with a “can-do” attitudeAdaptable and comfortable working in a dynamic environmentYou have an interest in new and emerging technologiesAbout us:You will work with a team of 55+ people who are passionate about bringing modern technologies to the construction industry.Our software products are used to build houses & apartments, office buildings, commercial centres, wind farms, highways and many other cool projects out thereOur Belgian office is located in Braine L'Alleud just next to the KinnepolisCome as you areWe are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered without regard to race, religion, gender, sexual orientation, age, disability, or any other protected status.